Free

The Fitzrovia Partnership Conflict Management – (Full Day)15 November 2018

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Location

Location

The Fitzrovia Partnership c/o Arup

13 Fitzroy Street

London

W1T 4BQ

United Kingdom

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Event description

Description

Conflict Management

Who is it for?

This course is ideal for any business whose staff have a customer-facing role, dealing with service users or the general public. This course is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

Course Content

The course duration is 1 day and topics covered include:

• Legislation.

• Clear communication.

• Proactive service delivery.

• Situation assessment and managing unrealistic expectations.

There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.

DATE
Thursday 15 November 2018

TIME
9.30 - 16.30 (registration from 09.00)

VENUE
The Fitzrovia Partnership c/o Arup
13 Fitzroy Street
W1T 4BQ

This course is for improving conflict management and dealing with customer-facing individuals and does not provide accreditation or a certificate.

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Date and Time

Location

The Fitzrovia Partnership c/o Arup

13 Fitzroy Street

London

W1T 4BQ

United Kingdom

View Map

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