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The Emotionally Intelligent Comm Center @ Westborough Fire Department
Join Adam for this insightful and energetic training class filled with action steps to help you positively impact your center's culture
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Date and time
Location
Westborough Fire Department 42 Milk Street Westborough, MA 01581
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About this event
TO PAY BY CHECK OR INVOICE: Please select "Pay By Invoice" or "Pay By Check" on the final Checkout screen of the registration payment process. Someone will be in touch with you to process your invoice.
Class Description:
Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this job can easily run us into the ground. This fast-paced, interactive session will give you a glimpse into the power of emotional intelligence and how it can make your life easier, today, both at work and at home.
Learning Objectives:
- What emotional intelligence is and why it's so important at the comm center
- How to improve their leadership ability, whether a line level employee, instructor, supervisor or manager
- Tools for communicating more effectively during heated exchanges
- The simple change you can make to improve their center's culture
About the instructor:
Adam Timm began his 19-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.”
Adam presenting at a recent APCO NENA Conference