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The Dynamics of "Service Excellence" (Session 2)

The Horton Group

Thursday, August 23, 2012 from 1:00 PM to 4:00 PM (CDT)

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Ticket Ended Free  

Event Details

Summer’s here!  Just because school is out doesn’t mean that learning has to stop.  Consider attending one of our Summer Learning Series programs.  These modules are designed to help you fine tune your professionals skills and assist you in achieving your goals.    


The Dynamics of “Service Excellence”                   (Open to All Positions)

 Thursday, August 23rd   

8:30am – 11:30am; 1:00pm – 4:00pm               Earn 3 CE Credits


-          Separating yourself from the competition

-          How to deal with difficult customers

-          Getting customer service buy-in

-          Four strategies of exceed customer expectations


Training is presented by Tim Parenti, VP Sales/Agency Development at First Insurance Funding. 


Have questions about The Dynamics of "Service Excellence" (Session 2)? Contact The Horton Group

When & Where

10320 Orland Parkway

Thursday, August 23, 2012 from 1:00 PM to 4:00 PM (CDT)

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The Horton Group

The Horton Group is an insurance, employee benefits and risk advisory firm. We specialize in helping clients turn costs and risk into competitive advantage, and growing the business for tomorrow. Our business is about helping you achieve a higher level of performance. The Horton Group has the people, insight and innovation to get ahead of trends, and offer new ideas on critical challenges. 

Check out our Upcoming Events, Industries, and Future Forum.

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