THE SINGLE MOST POWERFUL PREDICTOR OF SUSTAINED BUSINESS SUCCESS: A CUSTOMER- CENTRIC CULTURE
Customer Culture is as fundamental to business performance as breathing is to living. It is the life force of your business. This applies no matter what your industry sector.
Chris L Brown, author of The Customer Culture Imperative, will discuss the research and ideas from his bestselling book. Customer Culture is as fundamental to business performance as breathing is to living- it is the life force of your business. With the evidence-based methods in this book, you can replicate the same success in your business! Creating a customer-centric company takes more than making an investment in the customer service department and systems. It’s about building a culture in which the customer is at the heart of all decisions made within every function and unit.
Date: Thursday, January 12, 2017
Time: 7:30am- Registration and Breakfast
Location: 65 Enterprise, Aliso Viejo, CA 92656- 3rd Floor: Huntington III