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The Changing Nature of User Assistance Content

TCeurope 2015 Colloquium - hosted by STC France

Thursday, March 26, 2015 from 7:30 PM to 8:30 PM (CET)

The Changing Nature of User Assistance Content

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For many years, the traditional approach to writing technical content has served our audiences very well. Technical communicators have focused on improving User Assistance through new technologies and systems, with the assumption that the nature of the content – the tone of voice, the writing style – should remain the same.

However, we’ve noticed in recent years that some of the most

successful software companies have been breaking the rules, and haven’t always been following what is accepted as best practice. 

This raises the question whether the best technical communication practices, which were established and have remained essentially unchanged since the late 1980s, are still valid today. 

In this presentation, we’ll look at the reasons why some organisations, such as Citrix, Facebook, Microsoft, Google & Mozilla, might be “breaking the rules” in the User Assistance they provide. We’ll investigate whether the tried-and-tested writing methods from past decades still make sense today. You’ll come away with a list of examples of where organisations are adopting new techniques, and an understanding of when it makes sense to adopt these approaches.

About the Presenter 

Ellis Pratt

Ellis Pratt is the Sales and Marketing Director for Cherryleaf Technical Authors in Ashford, UK.

 He co-owns a company that writes straightforward user information - explaining tasks, procedures and concepts, user manuals and online Help (aka technical authors, writers and trainers). Ellis enjoys explaining things to people.

He’s also a father, husband, aikido student/coach, author, conference speaker and German language student, amongst other things.

Have questions about The Changing Nature of User Assistance Content? Contact TCeurope 2015 Colloquium - hosted by STC France



TCeurope 2015 Colloquium - hosted by STC France

TCeurope is a European society bringing together six technical communication societies, and it accounts for the diversity of its members in the national societies.  Our role is to represent the voice of European technical communication professionals. We are non-profit, and we are independent from companies or commercial products.

The planning of this year's TCeurope Colloquium is led by STC France. Established in 1991, STC France is an international community of the Society for Technical Communication (STC), supporting technical communication professionals and students in France and beyond with networking opportunities, educational events, and career development resources.

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The Changing Nature of User Assistance Content
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