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The Banking Scene 2019

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Location

Tour&Taxis, Hotel de la Poste

86C Avenue du Port

1000 Bruxelles

Belgium

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Refund Policy

Refunds up to 7 days before event

Event description

Description

The last few years, financial services have been profoundly transformed by digitization. Banks have embraced the convenience and efficiencies offered by technology, resulting in an intense impact on how customers interact with their banks nowadays.

  • How has this really affected the customer experience so far?
  • Is digitisation always the best option?
  • What are the risks of “too much” digital services?
  • How can banks combine the power of technology with a human touch to find the optimal mix?
  • Is it likely that banks reinvent themselves and offer transformational services that will really change society?
  • How will banks stay abreast with the changes in customer expectations, such as faster payments and flexible communication (conversation?) points?
  • Can the human touch, in conjunction with technology, become a true service differentiator?
These are the key questions to which The Banking Scene 2019 aims to find the answers to.


  • Vivek Bajaj

    Vivek Bajaj

    Watson by IBM Global Vice President
  • Chris Buijink

    Chris Buijink

    Dutch Banking Association President
  • Henri Dewaerheijd

    Henri Dewaerheijd

    Mastercard General Manager Belgium & Luxembourg
  • Inge Van Dijk

    Inge Van Dijk

    Dutch Payments Association Program Manager Instant Payments
  • Chantal Fokke

    Chantal Fokke

    ING NL Product Area Lead Payments Processing
  • Steven Geclowicz

    Steven Geclowicz

    Revolut Country Manager Belgium
  • Tamaz Georgadze

    Tamaz Georgadze

    Raisin CEO
  • Xiaodong Guo

    Xiaodong Guo

    Payplaza Head of Development
  • Kristine De Lepeleire

    Kristine De Lepeleire

    UCV/CEC General Manager
  • Scott McInnes

    Scott McInnes

    Partner Bird & Bird
  • Martha Mghendi-Fisher

    Martha Mghendi-Fisher

    European Women Payments Network (EWPN) Founder and Chair of the Board
  • Mark Munne

    Mark Munne

    equensWorldline Sr. Product Marketing Manager
  • Frank De Poortere

    Frank De Poortere

    BNP Paribas Fortis Responsible Product Management Payments Cash Management
  • Pascal Pütz

    Pascal Pütz

    LUXHUB CEO
  • Chris Skinner

    Chris Skinner

    The Financer Author and Commentator
  • Esther Stegman

    Esther Stegman

    De Volksbank Head of Product Management
  • James Vaccaro

    James Vaccaro

    Director of Corporate Strategy Triodos Bank
  • Andrew Vorster

    Andrew Vorster

    AndrewVorster.com Innovation Catalyst/Public Speaker

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Date and Time

Location

Tour&Taxis, Hotel de la Poste

86C Avenue du Port

1000 Bruxelles

Belgium

View Map

Refund Policy

Refunds up to 7 days before event

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