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Texas Friendly Hospitality Training
Thu, April 13, 2017, 1:00 PM – 4:00 PM CDT
This workshop is designed for front-line employees of local businesses. We cover Communication, Image, Greetings, Asking, Active Listening, Assisting, Dealing with Upset/Difficult Customers, Lasting Impressions, and Giving a Little Extra. Other discussions include attitude, best practices, disabled customers, telephone etiquette, and handling complaints properly. Participants will receive a "Texas Friendly" certificate from the State of Texas.