Take Control of Your Customer Service...

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Mere Brook House

Thornton Common Road

Thornton Hough

CH63 0LU

United Kingdom

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“Whatever you do, do it well. do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do” Walt Disney


Customer service is really the difference that makes the difference in business and businesses that provide an exceptional level of service have;

  • High staff morale
  • Low staff turnover
  • Low marketing costs
  • Lower cost of sales
  • High repeat purchase levels
  • Long customer retention levels
  • High levels of referrals
  • Set their prices higher
  • Higher profit levels


If you would like to achieve all of the above in your business then workshop is for you.

  • When Friday 22nd February 2019 08:30 am – 13:00 pm
  • Where Mere Brook House – Thornton Common Rd, Thornton Hough, Wirral CH63 0LU
  • Your Investment £99 + vat which includes, training materials, refreshments and lunch.


What you will learn

  • How to WOW your customers
  • Understanding your customers moments of truth
  • How to increase customer lifetime value and loyalty
  • The six steps to outstanding customer service
  • Why customer complaints are great!
  • How to get meaningful customer feedback


Who will benefit from attending

  • Senior managers and executives wanting to drive change in their customers experience.
  • Team members who have a passion for great customer service but are frustrated by their company’s unwillingness to embrace the truth.
  • Those in business who just know that a better customer experience will be a game changer in their business.


Date and Time

Location

Mere Brook House

Thornton Common Road

Thornton Hough

CH63 0LU

United Kingdom

View Map

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