Take Charge of the Tough Talks: 7 Truths about Conflict Management
Talking about family and workplace issues, money and the future creates anxieties even in the best of times.In an increasingly competitive and globalized workforce, needed skills to achieve business goals and workplace productivity are essential. With the current situation in both our local and global economy, and the far reaching effects to people and relationships, conflict management skills are essential in 2016. Especially when you work with people who are faced with decisiions about money and planning for the future.
1. Define the sources of conflict. 2. Recognize the indicators and triggers of conflict. 3. Describe the four stage model for managing difficult conversations.
Suzanne will share her proven conflict management formula that provides her audience with specific skills and strategies to maintain the balance needed to manage difficult conversations with confidence and ease. Suzanne will share how to manage difficult conversations in four easy steps. Topics and relatable concepts about collaboration, interpersonal communication and engagement will be explored in an interactive presentation that is intended to set the tone for talking with each other and collaboration for the remainder of the event and back at work.
About the Presenter:
Suzanne Petryshyn is a natural story teller with an easy way with people of all ages. She connects on a human level and offers inspiration, hope and wisdom about topics of relationships, conflict management, community development and change. An internationally published author for conflict management, youth and children’s books, Suzanne is a true entrepreneur who is passionate about community development and empowering youth. Her Metis roots provide her with insight to both worlds of Aboriginal and Russian Canadian in Canada, and her joy of conversation provides a bridge between communities. She is a professional public speaker, and post secondary educator and course writer, who has spoken at international, national and local speaking engagements about conflict management the past 15+ years. A master’s degree in conflict analysis management from Royal Roads University and a Chartered Mediator designation from Alternative Dispute Resolution Institute of Canada (ADRIC), Suzanne offers her audiences a blend of street smarts experience, classroom education and delivers with fantastic wit to every event and speaking engagement.