Sales Ended

Sales Have Ended

Ticket sales have ended
Registration for this class has closed. Visit our website to learn about our upcoming programs at http://uwlax.edu/sbdc.

Event Information

Share this event

Date and Time

Location

Location

SBDC at UW-La Crosse

124 W. Carl Wimberly Hall

1701 Badger Street

La Crosse, WI 54601

View Map

Sales Have Ended

Ticket sales have ended
Registration for this class has closed. Visit our website to learn about our upcoming programs at http://uwlax.edu/sbdc.
Event description

Description

No two things impact growth of an organization more than sales and customer service! This class covers the importance of both internal and external customer service as well as specific psychological factors in poor or excellent service. You will learn the bucket theorem, the CPR technique, as well as the importance of delight and surprise. This is an interactive class where participants will share their experiences and analyze them for excellence and areas of improvement in small group activities. The speaker will be Michael Kiefer.

This workshop may be taken individually or as part of the Wisconsin SBDC’s Supervisory Management Certificate program. The certificate program requirements include three core courses and six days of elective workshops. Pre-registration is required. Some discounts may apply. Registration deadline is on Monday, October 23, 2017. For additional information, or to register, please call 608.785.8783 or visit www.uwlax.edu/sbdc/supervisory-management-certification-program.

FAQs

What are my transportation/parking options for getting to and from the event?

There is a parking ramp directly across the street from Carl Wimberly Hall on Farwell Street. Payment must be made at the ramp pay station when you arrive.

How can I contact the organizer with any questions?

Contact the SBDC at UWL by phone (608)785-8783 or email: sbdc@uwlax.edu. Our office hours are 8:00 a.m. to 4:30 p.m.

What's the refund policy?

You may cancel or transfer your registration up to five business days before the start date for a full refund. No-shows and late cancellations are responsible for the full fee. You may substitute another person for your registration at any time.

Date and Time

Location

SBDC at UW-La Crosse

124 W. Carl Wimberly Hall

1701 Badger Street

La Crosse, WI 54601

View Map

Save This Event

Event Saved