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Successful Complaint Handling & Customer Resolution - Half Day Session

World Class Service

Tuesday, March 28, 2017 from 9:30 AM to 12:30 PM (BST)

Successful Complaint Handling & Customer Resolution -...

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Marketing Manchester Members 6h 20m £65.00 £4.07 £13.81
Non Members 5h 50m £95.00 £5.72 £20.14

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Event Details

Summary

In this competitive world, where customers expect the best, how do you resolve complaints successfully with the assurance your customer will remain loyal to the business?   

Our half-day session, will give delegates the tools and confidence to resolve complaints in a professional manner.   Successful resolution of complaints ultimately generates customer loyalty, increased revenues in your business and a more confident team.

 

This course is aimed at:.

Any customer facing team members i.e. Front of House, Reception, F&B, Event Management,

Shop Front and Sales Teams.


Itinery:

9.15am     Arrival for tea/coffee & pastries and welcome

9.30am    Start           

12.30       Close

You will be provided with a work book from the training to take back into the workplace.

 

I look forward to meeting you.

Tracy Waddacor, Managing Director

World Class Service

 

Have questions about Successful Complaint Handling & Customer Resolution - Half Day Session? Contact World Class Service

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When & Where


Adam Fidler Academy, Jactin House, Suite B.06
24 Hood Street
Ancoats Urban Village
M4 5BW Manchester
United Kingdom

Tuesday, March 28, 2017 from 9:30 AM to 12:30 PM (BST)


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Organizer

World Class Service


         

 

Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.    

Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.

 

Details:

Mob:       07532386157

Web:       www.worldclassservice.co.uk

Twitter     @WorldClassWCS

LinkedIn: tracy-waddacor-mbifm

 

  Contact the Organizer
Successful Complaint Handling & Customer Resolution - Half Day Session
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