In this competitive world, where customers expect the best, how do you resolve complaints successfully with the assurance your customer will remain loyal to the business?
Our half-day session, will give delegates the tools and confidence to resolve complaints in a professional manner. Successful resolution of complaints ultimately generates customer loyalty, increased revenues in your business and a more confident team.
This course is aimed at:.
Any customer facing team members i.e. Front of House, Reception, F&B, Event Management,
Shop Front and Sales Teams.
9.15am Arrival for tea/coffee & pastries and welcome
You will be provided with a work book from the training to take back into the workplace.
I look forward to meeting you.
Tracy Waddacor, Managing Director
World Class Service
Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.
Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.
In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.