$20 – $25

StubHub CPO on Empathy in Product Management

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Yelp Headquarters

140 New Montgomery Street

San Francisco, CA 94105

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Eventbrite's fee is nonrefundable.

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Products That Count is one of the largest networks of product managers, leaders and founders in the world. If you want to be the first to hear about new programs, sign up for our newsletter at productsthatcount.com.


TOPIC: StubHub CPO on Empathy in Product Management

The best ideas for product innovation come when we put ourselves in a customer's shoes to really feel their pain points and understand how they experience the product. Often times, processes can make sense to product managers and their teams who built them, but they may be confusing, complicated or time consuming for the customer. Can we really improve products without experiencing them for ourselves? In this session, StubHub CPO, Arnie Katz, discusses the importance of empathy in product management.

About the Speaker: Arnie Katz's emphasis on data-driven and customer-focused decision making, extensive experience modernizing platforms, and increasing development velocity is an asset to StubHub in his role as chief product and technology officer. Arnie most recently served as vice president of International eCommerce at Walmart, where he was responsible for product, technology and design, and led a globally distributed team developing eight eCommerce platforms. Prior to this role, he was the senior director of customer experience and innovation for the Online Grocery program at Walmart eCommerce. Before joining Walmart, Arnie was co-founder and president of Relay Foods, an online grocery company that enabled customers to shop healthy, responsibly sourced groceries online. Arnie earned an MBA from the University of Virginia Darden School of Business and a B.S. degree in Computer Science from the Technion in Israel.

AGENDA

6.50pm: Doors Open

7.30pm: Welcome & Introductions

7.35pm: Session Begins

(7.45pm: Doors Close)

8.20pm: Shoutouts

8.25pm: Networking & Fun

9pm: Event Ends


PERKS & HAPPINESS

Yummy dinner from local favorites - on us, of course! We also share discounts and freebies in our newsletter.

Products That Count is a non-profit organization. If for any reason you can't make it to our event, or didn't like it, email us and we'll be happy to refund your money. Please try to do it early so that someone on the waitlist can take your spot.

Starting March 2017, our host Yelp has asked that we close the RSVP list 48 hours prior to the event date, for security reasons. Make sure to get your ticket before that!

Please note this event will be recorded and is subsidized by our generous partners and we are grateful for their support! Your contribution only covers a small fraction of the production cost, as a result, Products That Count shares limited contact information with its partners.

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Date and Time

Location

Yelp Headquarters

140 New Montgomery Street

San Francisco, CA 94105

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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