STRESS- Dealing with Difficult People

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Stress is a normal part of life that can either help us learn and grow or can cause us significant problems. Stress releases powerful neurochemicals and hormones that prepare us for action (to fight or flee). If we don't act, the stress response can create or worsen health problems. If you are surrounded by unreasonable, difficult, angry, dis-honest, rude, impatient people, then you may have amplified STRESS.

Learning Objectives

Participants will learn strategies developed by crisis intervention professionals that can be applied immediately to your boss, a customer, a family member, and even a stranger. In addition, participants will acquire evidenced based self-management tools to manage stress and overall mental health and wellness.

Participants will Learn about

• The Impact of Stress on your well-being and how it affects your communication with others

• Signs and Symptoms of Stress

• Evidenced Based tools to support their own mental health by reflecting on the causes of stress and poor mental health, and by taking ownership of practical steps to help address these triggers.

• Practical application on how to defuse dicey conversations through “verbal de-escalation” techniques.

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