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STRATEGIC THIRD PARTY VENDOR MANAGEMENT WORKSHOP

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HCA Learning Centre. Acme House 2nd Floor, 23, Acme Road, Ogba, Ikeja, Lagos

Nigeria

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Description

Program Overview:
As companies lean harder on their service organizations for decreased costs, increased revenues and competitive advantage, more and more are migrating to a complex ecosystem of people, parts and information. As a result, outsourcing is becoming a popular trend for reasons such as an increased need for wider geographic service coverage, mandates to improve service profitability, escalating field service labour costs, seasonality of service business, increasing areas of low-density product installations, competitive pressures and many others.

FOR WHOM:
Supply chain Managers, Logistics Managers, Distribution Managers, Transport Managers, and Administrative Managers / Officers.

LEARNING OBJECTIVES:
:At the end of the program, participants will be able to;
·develop understanding of third party vendor management
·evaluate the importance and contributions of third party vendors
·examine the cost savings benefits for using third party vendors
·set how to improve the relationship to enhance better service delivery

COURSE CONTENT

Module 1 – General Overview
·Introduction to Outsourcing, ·Introduction to facility management
·Methods of appointing third party vendors, ·Other technical/critical factor
to consider in vendors selection
Module 2 – Improve Service Profitability,
·Developing of specifications and standardization of procedures, ·
Managing the process
·Comparing standards with actual – analyzing of variance for
better improvement, ·Effective communication/info. sharing
Module 3 – Technical Capacity
·Basic requirement to do the job (competency, qualification, level
of management experience)
·Staff training and development for future improvement,
Basic equipment, structure, technical backup for the job
Module 4 Financial Capacity (Procurement/Transport/Distribution Only)
·Provision of necessary facilities to support the business,
·Credit facilities available
·Managing the payment terms, ·Managing other contractual terms
Module 5 – Managing for Result
·Meeting customer expectation/satisfaction., · Setting performance
standards and performance management
·Compliant handling procedures , ·Track process and control throughout
the service network.
Module 6 – Risk Assessment and Management
·Assess the risk of outsourcing the service with consideration given to
reputation risk, compliance risk, strategic risk, operational risk and others.
Module 7 – Quality Compliance
·Manage for quality compliance, ·QMS and GMP compliance,
·Managing Ethical issues, ·Audit the process
Module 8 – Labour and legal Issues
·Adherence to Labour matters with her staff, ·Provision of PPE's
health and safety issues, ·Medical provisions
Module 9 – Relationship Management
·The operators 'People Management' skills., .
The flow of information , Corrective and preventive measures-
·Joint consultations – regular meeting for review

RESOURCE PERSONS

E. N. Fofah - M.Sc (Ind./Per. Mgt.)., MNIM MCIPM - An experienced human resource manager with over two decades of post graduation experience. Mr. Fofah worked with Cadbury Nig. Plc, Centre for management development (CMD) and Alan Dick West Africa Ltd. He will bring his experience to bear on this program.

ABIODUN ODEYEMI: MCIPS (London), HND., Pur & SS., M.Sc., Managerial Psychology. An experienced management practitioner with over 20 years of post-graduation experience spanning the manufacturing and service sectors of the economy. Mr. Odeyemi is a specialist in material management, employee's motivation, productivity improvement, customer service and quality management. He was the Assistant General Manager supply chain, Pivot Engineering Nig. Ltd. Mr. Odeyemi is a faculty member Human Capital Associates. He will lead others to share their experiences on this program.

WORKSHOP FEE:
N90,000 per participant, VAT - N4,500
Note: this covers Workshop Fee, Full Break fast, Lunch,
course materials and certificate of attendance.
Payment should be made in favour of Human Capital Associates.
Payment can equally be made into our Accounts:
Account Name : Human Capital Associates
Keystone Bank Ltd. Account No:1005378262
Union Bank Of Nig. Plc Account No: 0006208533

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Location

HCA Learning Centre. Acme House 2nd Floor, 23, Acme Road, Ogba, Ikeja, Lagos

Nigeria

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