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St Helens Chamber Managing Customer Service Teams to Excel Seminar
Thu, May 4, 2017, 9:30 AM – 1:00 PM BST
This seminar is aimed at managers or supervisors who manage or lead a customer service or sales team.
Delivering an excellent customer experience is all about consistency. Managing only what you can measure is the key theme of this course. The course will look at the unique skills required to manage teams to achieve the correct balance of customer service delivery, efficiency and performance.
The course will cover; managing the numbers, using information, managing performance reviews, when to use carrot or stick, setting a management style, focusing on customer service,budgeting and targeting, commission and incentive plans and KPI’S.
For further information about Leadership and Management Seminars please visit our website at www.sthelenschamber.com