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St Helens Chamber Delivering Customer Experience Excellence Course
Wed, March 29, 2017, 9:30 AM – 1:00 PM BST
This course will make you stop and think. This well proven course will get into your head and make you think totally differently about how and why you react differently to different customers.
Delegates will return from the course fully confident in their ability to:
Understand why customer service is more important than it has ever been before. Understand what good customer service can do for you. Recognise body language and learn how to use it effectively. Create the right impression. Overcome objections.
This course will improve the confidence of delegates, improve the reputation and credibility of your organisation, and improve your customers' experience. Its a win-win-win!
For further information on Essential Business Skills courses please visit www.sthelenschamber.com