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SPRING CUSTOMER SERVICE TRAINING 2017: "THE WORK WE MUST DO" SESSION 1

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Hampton Roads Convention Center

1610 Coliseum Drive

Hampton, VA 23666

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FREE CUSTOMER SERVICE TRAINING - MAY 22, 2017

"THE WORK WE MUST DO" A LESSON IN SELF-AWARENESS AND PERSONAL INTERACTIONS

TRAINING HIGHLIGHTS:

PART 1: Personal Acceptance and Accountability

  • Naming Your Truth

  • Pursuing the Experience

  • Facing Your Fear

  • Choosing a Positive Attitude

PART 2: Customer Engagement and Teamwork

  • Learning to Listen

  • Communicating Clearly and with Positive Language

  • Practing Patience

  • Knowing Your Product

  • Expressing Gratitude


ABOUT THE SPEAKER:

Bobbie Walker, Walker Consulting, LLC

Bobbie Walker has conducted seminars on customer service, management, leadership and teambuilding for more than 15 years. As Director of Education for Virginia Tourism Corporation, she engaged thousands of people each year with the goal of improving employee and supervisor performance. Bobbie retired from state government in 2015 and now continues her work as a private consultant.


Sponsored by: Hampton Convention & Visitor Bureau, Newport News Hospitality Association,Newport News Tourism Development Office and Peninsula Council for Workforce Development


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Hampton Roads Convention Center

1610 Coliseum Drive

Hampton, VA 23666

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