Having the right employees in the right jobs is paramount to excel in delivering an excellent customer experience. Defining competencies, measuring soft skills, fully developed onboarding and professional development are tied to creating customer satisfaction.

Transform your hiring process to hire the right talent for the right job by:

• Taking the guesswork and emotions out of the hiring process
• Creating a winning coaching culture
• Making assessments a game changer, invaluable beyond the hire

Better Business Bureau of Greater Kansas City Foundation is pleased to present this educational event for improving customer experience. Different strategies and companies will be featured quarterly. ThriveOn Concepts is a BBB accredited organization that helps companies engage and develope a superior workforce. ThriveOn Concepts will present "Hiring With Intent", after which interactive discussion with a panel of HR professionals will be facilitated by Roberta O'Keith of Confirmit & CXPA.

Lunch Is Included

Sponsored by:

"Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience."

For Information Contact: Jennifer McGlothen jennifer@kansascity.bbb.org. (816) 399-5044