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Spoken Webinar: Four IVR Pitfalls to Avoid

Spoken Communications

Tuesday, November 16, 2010 from 10:00 AM to 11:00 AM (PST)

Spoken Webinar: Four IVR Pitfalls to Avoid

Ticket Information

Type End Quantity
Spoken Webinar Attendee Ended Free  

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Event Details

Bill PriceIncrease Containment and Keep Your Customers Happy


IVR systems have been around for more than 25 years, but they haven't changed very much, have they? Despite huge advances in other channels (web, chat, SMS), IVR customers frequently express frustration, starting with "voicemail jail" rejoinders for IVR systems that make callers feel trapped. In this webinar, you'll learn the four most common pitfalls that plague IVR system design and operations and unintentionally lock callers into touch tone purgatory.


Find out simple tips to maximize your own IVR's success rates, increase containment and increase your customer satisfaction.

Attendees to this entertaining and thought-provoking webinar will learn:

  • How to spot the four most common IVR pitfalls
  • How to avoid these pitfalls
  • What successful IVRs have in common
  • How to measure IVR success and customer satisfaction within your IVR

Join Spoken and Driva Solutions for this informative webinar as Bill addresses the pitfalls of IVRs and how to avoid them.

Bill Price, Driva Solutions

Bill is a "Call Center Pioneer" (1997) and "CRM Guru" (2004), and the lead author of The Best Service is No Service (Wiley/Jossey-Bass, March 2008).


Have questions about Spoken Webinar: Four IVR Pitfalls to Avoid? Contact Spoken Communications

When & Where


Online via Webex
Day of webinar link: https://www.livemeeting.com/cc/ezyconsulting/join?id=Q3M6SM&role=attend&pw=z%5B%2C%28%3BRWP8
Please dial 1 (213) 289-5450 Passcode ID # 943911


Tuesday, November 16, 2010 from 10:00 AM to 11:00 AM (PST)


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Organizer

Spoken Communications

Spoken Communications, founded in 2005 and incorporated as Intellisist, Inc., is a leading provider of proprietary speech recognition technologies for call centers and hosted virtual call center systems.  Currently supporting over 2,000,000 minutes per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems, Spoken is a proven leader in the call center customer service, sales and support industry.

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