$125 – $160

SPAHQ Fall Conference 2017

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ECRI Institute

5200 Butler Pike

Plymouth Meeting, PA 19462

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Southeastern Pennsylvania Association for Healthcare Quality Presents: The Quality Journey

Speaker: Nancy Claflin, DNP MS RN CENP NEA-BC CCRN-K CPHQ FNAHQ

Dr. Claflin is nursing and healthcare quality consultant. She has over 30 years’ experience in quality. She received her CPHQ in 1987, and was named a Fellow of the National Association for Healthcare Quality (NAHQ) in 1999. She is an active member of NAHQ, serving on the Board of Directors in different roles and as President in 2004. She served as the Alternate NAHQ Representative on the Joint Commission’s Hospital Accreditation Program Professional and Technical Advisory Committee (PTAC). She also served on the Board of Directors in various roles and as the President for the Arizona Association for Healthcare Quality in 1996 and 2007. She was awarded NAHQ’s Distinguished Member Award in 2007. She has taught CPHQ courses for more than 20 years, and has presented numerous lectures on healthcare quality at the local, regional, and national level. She has published on nursing and healthcare quality topics, including serving as the editor of the eighth edition of NAHQ’s Guide to Quality Management.

COURSE OBJECTIVES:

Upon completion of the presentation, the participant will be able to:

  • Describe structure, process, and outcome indicators

  • Identify the steps to be taken to prepare for an accreditation survey

  • Identify a mission statement and vision statement

  • Compare and contrast Lean and Six Sigma methodologies for performance improvement

  • Identify uses for a Pareto Chart, scatter diagram, run chart, and control chart

Certificates of Attendance and Continuing Education Contact Hours will be awarded at the end of the Program on November 3, 2017, upon receiving an evaluation from each attendee. This activity has been submitted for approval by the National Association of Healthcare Quality for 7.0 CPHQ CE credit. The program has been submitted for approval by the State Board of Examiners of Nursing Home Administrators for 7.0 NHA CEU hours as well.


Conference Brochure: Click here


Conference Fee: (Registration Due on or before, October 27, 2017)

Cost for Members: $125.00
Cost for Non-Members: $160.00 (includes membership)


Group Registrations: Accepted online or on paper inclusive of all information listed in registration form

Space is limited to 90 people so please register early!


CANCELLATION: All cancellations must be made in writing, by mail or fax (610) 566-4036. A $ 10.00 processing fee will be charged for cancellations. No refunds will be provided for cancellations post-marked or faxed less than 14 days prior to the date of the workshop.

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ECRI Institute

5200 Butler Pike

Plymouth Meeting, PA 19462

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