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SOUTH AFRICA, CPP Champion® 26-28 June 2018 (3 days)

BPGroup (

Tuesday, June 26, 2018 at 9:00 AM - Thursday, June 28, 2018 at 4:00 PM (SAST)

SOUTH AFRICA, CPP Champion® 26-28 June 2018 (3 days)

Ticket Information

Ticket Type Sales End Price Fee Quantity
CPP Levels 6, 7 & 8
CPP Masters Level 6, 7 & 8. Refresher for those already completed the Advance Masters and Champions. Limited places.
Nov 9, 2018 $2,100.00 $0.00
PAY IN RAND (rather than USD)? (see below)
>> Would you like to pay in RAND 35 665 plus VAT?- contact << Taking the very latest case studies we advance through Strategy, Leadership and Next Practice Implementation. From Masters through to Champion this is the pinnacle of the Certified Professional qualification. Introduced in 2011 the CPP 678 (three days) brings the very latest pragmatic approaches to delivering the optimum results from Advanced BPM. Unique and Special.
Nov 9, 2018 Free $0.00

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Event Details

The Certified Process Professional® (CPP) Programme
(8 Levels) takes BPM Training to an entirely new level.

Become a Business Process Professional (Advanced Master® & Champion®) through learning and experiencing the most practical, successful and proven toolkit for process change

CPP Level 6, 7, 8 - From Advanced Master to Champion

This premier WORKSHOP is designed for those seeking advanced professional skills in process management, process improvement, process alignment and innovation.
These are the Outside-In Advanced BPM Methods and Techniques that Deliver!

  • Uncover Process Improvement opportunities in just hours
  • Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
  • Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
  • Innovate to compete, set the market trend and even dominate your industry
  • Release significant costs, improve revenues and enhance service immediately

The Certified Process Professional programme builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.

CPP Level 6: 26 June 2018
CPP Level 7: 27 June 2018
CPP Level 8: 28 June 2018


A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group ( networks ongoing research.


Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.


Course attendees will learn how to:

  • exploit process management for triple crown* benefits with sustained high performance
  • develop performance metrics for end-to-end processes
  • link processes to enterprise business goal
  • coach and align people for performance and process management
  • improve business performance immediately (15-40% within 90 days) and
  • establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
  • achieve the tactical and strategic payoffs of process

*triple crown = reducing costs, enhancing service and improving revenues at the same time


  • Hands-on instructor-led WORKSHOP by world recognized Coach
  • All Materials electronically (for your own internal use) and online support
  • SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
  • Certification as a Certified Process Professional (CPP) Levels 1 , 2 and 3 (practitioner, professional and master)
  • CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
  • Membership in the world’s premier Process & Professional business club
  • Unique one to one telephone support (dedicated telephone number)
  • Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS

LEVEL SIX – Enterprise BPM Strategy

Several exemplar case studies, practical exercises, toolkit and template takeaways plus a hard and soft copy of the latest book “Outside-In. The Secret of the 21st centuries leading companies”.

  • Aligning the core business processes with organization Vision & Mission
  • Understanding the key metrics that create the Enterprise BPM deliverables
  • Managing and maturing the key metrics to ensure success
  • Ensuring BPM is on the Top C Level suites radar
  • Unifying Enterprise BPM with Strategy explicitly and forever
  • Connecting the dots… linking everything to process
  • The Process Performance Landscape®
    includes Advanced application of Successful Customer Outcome Modelling,
    Moments of Truth, Breakpoints, Business Rules, Points of Failure
  • Enterprise Process Maturity modelling
  • The Organization Readiness & Competency Assessment®
  • The Enterprise BPM Scorecard
  • The Outside-In Strategic Business Model®
  • Customer Expectation Management Method®

Ensuring and Delivering  sustainable improvements from the ‘front line’ to the ‘board room’


LEVEL SEVEN – Enterprise BPM Leadership

Complimentary to Enterprise BPM Strategy we review the four key models of leadership for successful BPM

  • Lead Successfully through the engagement and drive of the key people and teams
  • Get lasting results through positive change focused on process, operational and strategic intent
  • Optimize performance at the individual, team and corporate level
  • Develop and Build powerful BPM teams that deliver results and exceed expectations
  • Implement 21st century rewards structures to motivate and reinforce effective behaviours and on-going delivery


LEVEL EIGHT – Enterprise BPM Execution, Strategic and Operational Deployment

An Advanced BPM center of excellence (COE) is essential for organizations planning to adopt BPM across the enterprise. It has both a Strategic and Operational intent and provides a governance mechanism as orgnisations adopt ABPM and Outside-In. The evolution from functional/specialist (inside-out) to Enterprise wide and Customer Experience based processes (Outside-In) sees challenges in terms of standardization, scalability, performance and governance.

Ultimately the COE provides the means to mature the organisation beyond the industrial/information age mindset and embrace Next practice approaches. Advanced Organisations make real the mantra "The Customer Experience is the Process" and in doing so out perform those still locked into a 20th century, top to bottom left to right mindset.

This two day practical expose provides the approach, means and method to implement and develop a COE to ensure the enterprise is aligned and able to reap the benefits of Outside-In.

The CPP Champion has at their disposal the most comprehensive Strategic and Operational methods and tools available to ensure both individual and corporate success. Introduced seven years ago the CPP Champion will belong to an elite in their profession and is a vital resource for Enterprise and Outside-In transformation in the coming decades.



Thanks for your time and the fantastic course, delivered in Auckland recently.
Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited

The detail was very relevant and extremely well presented.
Steve is a terrific communicator and spoke extremely well.

Paul Botes, Standard Bank

Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd

The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa)

I did the CCP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concept.
I am now taking the rest of the staff through some sessions. We plan to work on and optimise 6-10 key processes in the near future.
We are also:
 • Revamping our organisation structure to go to the "customer inclusive" model.
 • We are going away this weekend to re-think our business plan (which was based on old thinking)
 • We are actively considering getting rid of all our titles and silos in the organisation and only having "the  business we really are in" on the business cards.
 • We are completely changing the KPI model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes.
 • We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations.

To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer - PowerNET Computer Consultants, September 2010've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels need to be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech

If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)

Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority

"Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically."
Charles Bennett, Managing Partner & Project Director at IBS Publishing

"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, Singapore

"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE

"Thanks again for the fantastic course and insights you provided."
Sean Schurmann,
Business Process Architect, Queensland Building Services Authority, Australia.

"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I

"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Sun Microsystems, USA.

"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event, and you came out as the most highly regarded."
Conference Producer, IIR International

"Excellent, owned the knowledge, made the presentations fun, a wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington

"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC

“You are the tops! Everyone in the field needs to be exposed to the techniques experienced in this course.”
Director - Process Management

"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity

“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books

“Transforming the planet , one person, one process, one organisation at a time”

Example Clients - since 2007

Abdulrahman Mohammed Albinali Est Dubai World
Abu Dhabi Food Control Authority Eandis
Abu Dhabi Judiciary Department EBLA corporation
Abu Dhabi Municipality Egremont Group
ACME Telepower Ltd        Ejada
ADCO Ejada Systems
Adgas eKPI Solutions Pty Ltd
ADSIC Emaar Properties PJSC
Advanced Electronics Company Emartech
Al Ain Wildlife Park & Resort Emirates NBD
Al Khalij Holding Company Enjazz
Alfanar Co Equate Petrochemical Company
Alkhalij Commercial Bank Ergon Energy
Al-Talayi Tires Est ESAB Middle EAST,FZE
Amiri Flight Essent
ANZ Etisalat
Arab National Bank extension hill pty ltd
Banque Saudi Fransi FAPCO Integrated Business Solutions
Barium AB Fidelity Bank
Bharti Airtel Limited floorball association
BNY Mellon Free Lancer
Boarder Guards Fujitsu
Bord Gais Networks Fujitsu Australia
BPM-ME for Ernst & Young Gandour
Brad Griffin Business Technology

Manager Discover Financial Services, Inc.
Britax Childcare Pty Ltd GDF SUEZ Energie Deutschland AG
BSkyB Gerab National Enterprise
Burgan Bank Gerab National Enterprises
Cable & Wireless Communications Ltd GlaxoSmithKline
Centena Group Health Incorporated
Centrica Hafil
Ceská Sporitelna Hakan Agro DMCC
City of Ballarat Honeywell
Daimler AG RLC Middle East IBM
Deutsche Telekom IBS
Dimension Data Inchcape Shipping Services
Distinct Business Consulting IndusInd Bank Ltd
Dubai Customs Information Centre


Integrated Telecom Company Riyad Bank
Islamic Development Bank RM
Jaidah Group, Jaidah Group Road & Transport Authority, Dubai
Katalys Royal Protocol
Kuwait Gulf Oil Company Russell Investments
Libyana Mobile Phone RWE npower
Lombardi Software Saudi Airlines
MADADF  Saudi Aramco IT
MLC Saudi Red Crescent Society
Mobily Saygo Flour Mills
Motorola SEEK Limited
MPC SLK Software Services Pvt. Ltd
Mutual of Omaha Smart Consulting Group
Nasser Bin Khaled Holding Company SmartInfo
National Bank of Abu Dhabi (NBAD) Societe Generale
National Cement Company (P.S.C) Dubai Southwest Water
National Grid Metering Specialized Technical Services
National Information Centre Standard Life Plc.
Nokia Seimens Network TCS-eServe Ltd  
Oceanic Bank International TEB
Oman Power and Water Procurement Company TECOM Investments 
Open Text Telecommunications Regulatory Authority (TRA)
Opttek Systems Inc. Telenor
Pega Telenor Denmark
People Change Matters Theiss Pty Ltd
Powercor Australia Pty Ltd Times of Money Ltd
Powerlink UBC
Premier Travel Inn United Utilities
PricewaterhouseCoopers United Utilities Group PLC
PricewaterhouseCoopers LLP Vertex Inc.
Qatar Financial Centre Regulatory  Visionstream
Qatargas Vitria
QR Vodafone Operations Centre
QU Wireless Innovations Center  Vodafone Qatar
QUT Wipro Technologies
RAK Free Trade Zone Authority Xeca International for IT
RasGas Company Limited Xelocity Limited


We are sometimes asked about the small print: Here it is just in case.

The small print:

BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. No refunds will be available for cancellations or postponements.

BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.

Have questions about SOUTH AFRICA, CPP Champion® 26-28 June 2018 (3 days)? Contact BPGroup (

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Event Saved

When & Where

BPG & IQ Business 5th CPP Champions
IQ Business Park
3 3rd Ave
Johannesburg, 2128
South Africa

Tuesday, June 26, 2018 at 9:00 AM - Thursday, June 28, 2018 at 4:00 PM (SAST)

  Add to my calendar


BPGroup (



Your hosts are the & its Associate & Partners including the PEX Network, Calcon, IQ Business, Marcus Evans, NASSCOM, Compass Business Club, PMI, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), OMG, Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (International Standard for Lean Six Sigma), i-Nexus, British Chamber of Commerce

The BP Group is a not for profit, vendor independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 980 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.

The mission of The BP Group is to engage in activities that promote the practice of business process transformation and change for business benefit.

Through education and networking, the BP Group continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Customer Centricity, Outside-In, Business Process Management and the CEMMethod.

IQPC is an Accredited partner of the 
BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia

Orlando, USA January 2018
QPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia



ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement


IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa

Silver Dart Group is a BP Group partner

Silver Dart Group is an Accredited partner of the
BP Group Certified Process Professional® program in North America

  Innovate by Design is a BP Group partner

Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide

NASSCOM is an Accredited partner of the BP Group


Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia

  BIS Group BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe  


Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in
South East Asia



Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America

  TechLog IT
TechLog IT is an Accredited partner of the BP Group Certified Process Professional® program in India  


ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa


ebtrac is an Accredited partner of the BP Group
Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC


London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide.


City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program



ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America



Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America



Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide


Towers Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide

CEMMethod Version 10


OPEXweek 2018

Orlando, January 22-26, 2018 

  Contact the Organizer
SOUTH AFRICA, CPP Champion® 26-28 June 2018 (3 days)
Things to do in Johannesburg Seminar Business

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