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Solving the Three Most Common Battles Between the Front and Back Office

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Tennessee College of Applied Technology

100 White Bridge Pike

Nashville, TN 37205

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When there is turmoil between the front office and the back office, patients feel it.

Patients sense frustration and see it on our faces when we’re disappointed in a team member or even our doctor. Tension and stress divide a team, impacting productivity, profitability, and patient care. Together, we will define and develop standards for the well-calibrated team.

Ignite your team, turn conflict into cooperation and realize your full practice potential!

In this interactive, energizing course, Kevin and Dayna share clinical and administrative systems that strengthen respect, clarify expectations, remove roadblocks and leave both teammates and patients feeling better about the interaction. These simple, powerful tools and protocols can be implemented in the office immediately, transforming your team from frustrated to fantastic!

Breakfast and registration start at 9:00 AM

The Lecture begins at 9:30 AM

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Tennessee College of Applied Technology

100 White Bridge Pike

Nashville, TN 37205

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