Key focus areas include:

• Effective Coaching Techniques
• Communication Skills; Giving and Receiving Constructive Feedback
• Effective Time Management Strategies
• Understanding and Supervising Different Generations
• Conflict Management / Dealing with Difficult Behaviors

Skill Building

Clarify objectives and plan for results | Set-up group goals and priorities | Identifying your personality style | Communicate effectively in today’s new work environment, to different personality types | Develop your team’s communication skills | Be more assertive without being aggressive | Understand behaviors that lead to conflict | Quickly resolve conflict situations

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