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SITEC E-Commerce Class 203: CRM & Customer Service
Tue, May 30, 2017, 1:30 PM – 4:00 PM Malaysia Time Malaysia (Kuala Lumpur) Time
SITEC E-Commerce Class: CRM & Customer Service
Module: E-Commerce Process 203
Designed especially for e-commerce beginners and practitioners, each class will be led by a ‘Coach’, who will teach and mentor each session, together with speakers from various parts of the e-commerce chain, who will share their insights and experience with you.
About this Class:
Contrary to popular belief, just having the lowest prices won’t guarantee your product sells. That’s where excellence in Customer Service comes in. You don’t just want to sell an item and leave it - you want your customers to feel like they’ve made a great choice in choosing to purchase from you - and ideally, you’d want that to be repeated.
In this class, learn the fundamentals about Customer Service and how you can use Customer Relationship Management (CRM) tools to help you manage your customers. This session is led by coach Sunny Ooi, Co-Founder & Managing Director of ClickAsia Malaysia & Singapore, with experienced industry specialists as guest speakers.
SITEC (Selangor Information Technology and E-Commerce Council) was initiated by Selangor State Government in 2015. We conduct a series of seminars aiming at increasing the e-Commerce know-how for Small and Medium Enterprises. We also host forums and discussion panels inviting emerging and successful e-commerce entrepreneurs to share their stories and real-world experiences. We hope this can serve as the catalyst for the traditional industry to transform their business successfully online and help Selangor to stay at the forefront of social-economy growth driven by this new and fast growing world of e-commerce.
Support: Invest Selangor
Date: 30th May 2017 (Tuesday)
Time: 1:30PM - 4:00PM
Admission Fee: FREE
Venue: SDCC (Selangor Digital Creative Centre)
Address: E-28-1, Jalan Multimedia 7/AG, City Park, i-City, 40000 Shah Alam, Selangor. (Map)
14:00 SITEC Introduction
14:05 Coach: Sunny Ooi (Co-Founder & Managing Director, ClickAsia Malaysia & Singapore)
14:45 Guest 1
15:15 Guest 2
15:45 Market Info Sharing
15:55 Photography Session
16:00 Tea Break and Networking
* This event will be conducted in English.
Who should attend:
eCommerce Players, Internet or Solution Provider, SME/SMI, Retailers, Chain Stores, etc.
Enquiry and Registration:
Tel: 012-6705026 (Mr. Loke)
Date and Time
Selangor Digital Creative Centre
E-28-1, Jalan Multimedia 7/AG
City Park, i-City
Shah Alam, Selangor 40000