San Francisco, California
London, United Kingdom
- Are you part of a fast growing ecommerce business?
- Is providing awesome customer service a cornerstone of your business?
- Do you want to meet other like minded people who get super excited about customer service?
You are invited to network and sit down for a casual chat with Phone.com's Customer Service gurus Jeremy Watkin and Jenny Dempsey. Jeremy and Jenny manage Phone.com's growing customer service team which now supports over 25,000 customers and has earned Phone.com recognition as a Customer Service Best Practice finalist in NYER's 2013 Small Business Awards.
Jeremy and Jenny are also co-creators of the Communicate Better Blog (http://communicatebetterblog.com/) and whose Twitter handle @CommBetterBlog was voted #53 in the top 100 most influential customer service Twitter accounts.
They bring a unique perspective from the intersection of customer service, blogging and social media. In a brief presentation, they will share some of the ways in which their efforts have propelled Phone.com to consistently deliver awesome service to its customers.
Oh, and did we mention free food and drinks of the virgin & non-virgin variety will be provided!
About Jeremy and Jenny:
Jeremy resides in San Diego, California where he earned his BA in Management and Organizational Communication from Point Loma Nazarene University and MA in Leadership and Organizational Studies from Azusa Pacific University. Following college, Jeremy went to work as a Customer Service Representative for TierraNet and worked as the Customer Service Manager from 2003 until eventually moving to Phone.com as the Director of Customer Service. With 12+ years of customer service experience, Jeremy’s success is due in part to his ability to work well with just about anyone and never take himself too seriously. In his free time, he loves to spend time with his wife, two boys and two chocolate labs but on any given day you’ll also catch him playing guitar, gardening, training for marathons or doing random projects around the house. Follow @jtwatkin on Twitter.
A Southern California native, Jenny obtained her BA in English from San Diego State University. She has had a variety of customer service positions over the years including selling chocolates at See’s Candies, making pizza for a Legoland restaurant and whipping up lattes at Starbucks. Jenny began her call center customer service journey for TierraNet, a domain registration and web hosting company, in 2005. Growing with the company, this position eventually led to a supervisory role for Phone.com. Jenny loves to travel and also sings and plays guitar on the side. She currently resides in New York City with her dog, Miso, and works in the Phone.com headquarters office. Follow @jennysuedempsey on Twitter.
When & Where