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Silicon Valley User Group

Zendesk

Wednesday, January 30, 2013 from 6:00 PM to 8:00 PM (PST)

Registration Information

Type End Quantity
Attendee Ended Free  

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Event Details

The Silicon Valley Zendesk User Group is pleased to announce our second user group meeting to be held on Wednesday, January 30th from 6-8pm. The event is graciously being hosted by Outright!

Zendesk will provide snacks, drinks and have a team on-site to answer questions and share upcoming Zendesk features (including betas). If you can't attend, please make sure to subscribe to the Silicon Valley user group forum to keep apprised of future events!

Agenda:
6:00 - 6:15pm: Arrival and meet 'n' greet with other Zendesk users 
6:15 - 6:25pm: Welcome remarks from the Zendesk team 
6:25 - 6:45pmChristie Strasia, Director of Customer Care for Outright shares how they measure and use analytics to improve their ticket volume
6:45 - 7:30pm: Breakout sessions to discuss what Zendesk features, integrations and support issues matter most to you and your organization
7:30 - 8:00pm: Networking

Who should attend: This event is for Zendesk customers as it is a working session focused on topics related directly to our product. It can also be useful for people looking to learn more about Zendesk and customer service.

We would love to hear if there are specific topics or questions you would like discussed - please answer the optional questions during registration to get them added to the agenda.

We hope you can join us!

Have questions about Silicon Valley User Group? Contact Zendesk

When & Where


Outright Headquarters
100 Mathilda Place
#100
Sunnyvale, CA 94086

Wednesday, January 30, 2013 from 6:00 PM to 8:00 PM (PST)


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Organizer

Zendesk

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.

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