"Attending this course was one of the most worthwhile things I have ever done." - David Spink, Associate Director, Bank of Scotland Corporate
Based upon the new book - The Shillaw Method: Goal-directed Communication Beyond NLP by Thom Shillaw (avavilable on Amazon.co.uk) - this course comprises of 4 interlocking modules which develop into a superior system for approaching goal-directed communication. Since methods from the field of Neuro-Linguistic Programming (NLP) have dominated goal-directed communication training for over a quarter of a century, this course includes some of the most significant NEW developments in communication training in the past 25-years.
The course follows the acronym PLAN which stands for:
- Acuity (Observational Skills).
The models and this course were developed by and are taught by Thom and through examples, explanations, and exercises, partitipants will learn The Shillaw Method in a way that can be put to use immediately afterwards. Partitipants will learn how to:
- Plan and present efficient goal-oriented communications.
- Use rational appeal to gain agreement.
- Use emotional appeal to motivate people.
- Rapidly diffuse disagreement.
- Quickly progress to win-win scenarios.
- Spot whether or not someone is buying into your idea.
- Be able to adjust your communication to get buy in.
- Recognise whether people are likely to do what they have agreed.
- Put your points across in a non-confrontational manner.
- Minimise the potential for disagreement.
- Maximise productivity under pressure.
“I have had outstanding success in applying the language techniques.” - Andy Napier, Divisional Learning Consultant, Bank of Scotland
"I was delighted to report a massive increase in closing ratios during our subsequent client presentation programme increasing from 25% in the previous programme to 46% (a record performance). There’s no doubt that Thom's training was the driving force behind this improvement." - Matt Allitt, Senior Station Director, Talk 107
“I thought the whole course was really inspiring in addressing conflict and difficult situations.” – Irene, Scottish Borders Council
"At the start of the course I was having so real problems with the turn around times with email correspondence between Landlords agents and Legal representatives on a major property move project and with guidance and techniques from Thom we went from 8-14 days in getting replies to just a few hours." - Donald Henderson, Project Manager, NHS Scot land
"Not only did I learn to interpret patterns of non verbal communication I now have a new appreciation for how it connects with verbal conversation. It was a real game changer for me." - Craig Godfrey, Marketing Manager, Visit Scotland.
“It has made me very much more aware of people’s communication styles and why rapport is (or is not) working – I have recommended it highly.” – Mike Edwards , IT Programme Manager, Royal Bank of Scotland
“Excellent course in a really positive learning environment. I would highly recommend it to enhance your job performance.” – JW, Manager, Scottish Executive
“I now have a new awareness of how people communicate with each other and I am now able to communicate much more effectively. I cannot recommend Thom highly enough.” – A Woolfries, Project Manager NHS Scotland
When & Where
Euro Business Centre
21-23 Hill Street
EH2 3JP Edinburgh
Shillaw Methods are powerful NEW approaches to goal-directed communication. They are the brain-child of Thom Shillaw, an authority on verbal and nonverbal communication. Thom runs EXCLUSIVE intensive courses on Shillaw Methods for leaders, teams and individuals.