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Shifting Skills: What AI and Automation Mean for Support

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Puritan Backroom Restaurant

245 Hooksett Road

Pappas Room

Manchester, NH 03104

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Shifting Skills: What AI and Automation Mean for Support

Roy Atkinson - Senior Writer/Analyst, HDI-ICMI

Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. Publications and analyst sites are foretelling of massive changes coming to the world of service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—what impact it is having on jobs, and what it means for the skills support analysts will need from now on.

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Puritan Backroom Restaurant

245 Hooksett Road

Pappas Room

Manchester, NH 03104

View Map

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