Free

Multiple Dates

ServiceNow

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Location

Location

Richmond Marriott

500 East Broad Street

Richmond, VA 23219

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Event description

Description

Session will Cover:

Part 1: Transform your Operational Productivity with ServiceNow

Delivering Digital Workflows that Create Great experiences and unlock productivity

  • Standardize IT execution/response across the business
  • Manage resources effectively
  • Improve service availability
  • Reduce enterprise risk
  • Drive operational excellence through automation

Part 2: Transform your User Experience on ServiceNow Service Portal

Improve Usability, Taxonomy and Adoption

  • Improve adoption and decrease usability issues through human-centered design
  • Increase findability and optimize search through improved taxonomy and information architecture
  • Design with the end user in mind, find tuning the catalog to speak to multiple audiences not just IT
  • Session will cover the principles of human-centered design and their application to Service Portal




Target Audience: VP of IT, Help Desk Manager, IT Manager, Director/Manager of Operations





9:00 - 9:30 AM Registration and Breakfast
9:30 - 10:00 AM Welcome
10:00 - 12:00PM Morning Breakout Sessions
12:00 - 1:00 PM Lunch & Keynote Speaker
1:00 - 3:00 PM Afternoon Breakout Sessions

3:30 PM Happy Hour & Networking

Location

Richmond Marriott

500 East Broad Street

Richmond, VA 23219

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