Overview

Configure and Manage a ServiceNow Instance

Certification: Yes, Certified System Administrator exam offered through ServiceNow
Duration: Three days
Dates Available:

• January 31st-February 1st, 2019 | 8:30am-5:00pm
• March 13th-March 15th, 2019 | 8:30am-5:00pm

Cost: $1,995.00 per person

Location: CareWorks Tech 5555 Glendon Court Dublin, OH 43016

Summary

This course is designed for anyone who will be expected to work within the ServiceNow platform and who are new to the ServiceNow ecosystem. During this 3-day interactive training course, participants will learn about many topics and interact with various applications, by navigating the platform and applying their newly acquired knowledge.

Specifically, attendees will learn to:

• Perform core configuration tasks
• Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
• Add users, groups and roles
• Manage data with tables, the configuration management database (CMDB), import sets and update sets
• Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
• Create workflow activities and approvals
• Configure alerts and notifications
• View upgrade history and status
• Control system access and data security
• Create baseline performance metrics
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization
• Integrate social IT elements and learn best practices

The course weaves a scenario throughout to present real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example.

Who Should Attend

This course is designed for individuals with 0‑3 months of ServiceNow platform experience.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 7 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.