$238.49

Service Now Training

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Agilitcs Pte. Ldt. Noida

G-284 sector 63

sector 63

Noida, Uttar Pradesh 201301

India

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Description

Service Now Training

INTRODUCTION:

ServiceNow Training is a PaaS (Platform as a Service) provider of a enterprise Service Management. ServiceNow simulation is used globally to define, organise, and also mechanise the flow of work, removing dependencies on email & spread sheets to convert the delivery and the service management for the enterprise.

Course Outline

Section 1. Introduction

  • Ø Introduction to service now instances & Process
  • Ø SNC Navigations ,SNC Applications and Modules
  • Ø Forms, Lists and Tables ,
  • Ø Basic details such as Forms, List modification and administration
  • Ø Personalizing Forms , Personalizing Lists and List controls
  • Ø Creating new sections in forms
  • Ø Introduction to Different types of Fields and dependent choice field creation

Section 2.Database - Administration Introduction

  • Ø Configuring USERS AND GROUPS AND ADMINISTRATION
  • Ø Groups ,Roles-"Roles tagging to users and groups”
  • Ø Application, Module and Administration creating and modifying applications and modules and other related activities of
  • Ø Limiting access of Applications and modules to specific set of roles
  • Ø Incident Management and Problem Management
  • Ø Change Management and it’s workflows
  • Ø Change Management Different types of change requests and their significance

Section 3. Workflow

  • Ø Risk Assessment Plugin activation-Servicenow training
  • Ø Risk Questionnaires configuration and defining thresholds and conditions
  • Ø Approvals debugging in workflows
  • Ø Creating Dynamic approvals”
  • Ø Service level management SLA definitions and triggering conditions
  • Ø SLA schedules ,Excluding and Including holidays in Schedules
  • Ø Retroactive start usage in SLA
  • Ø SLA workflow and Notifications on breach”
  • Ø Introduction to Items and Categories
  • Ø Record Producers
  • Ø Introduction to Variables and Variable Sets.

Section 4. Creating Workflow and Usages along with example

  • Ø Associating workflows to Items
  • Ø Email notification and events, Email notification creation(when to trigger, whom to trigger, What content to send)
  • Ø Templates utilization in email notification
  • Ø Events creation ,Email notification through events
  • Ø Email notification in workflow via notification and events
  • Ø Send to event creator usage
  • Ø Email Inbound and Outbound server properties setting
  • Ø Debugging mail sending issues”

Section 5. Transform and Data Load

  • Ø Transform Mapping(Auto and Manual mapping)
  • Ø Transform Scripts to restrict inserts and update
  • Ø Data source creation (FTP,JDBC,LDAP,files like excel,csv)
  • Ø Utilizing data source in Data loads
  • Ø Scheduled Imports”
  • Ø SCRIPTING Client Side scripting, Script Include
  • Ø Client Scripts (Intro, How to write and use)
  • Ø UI Policy (Intro, How to write and use) Server Side
  • Ø Business Rules and Global Business Rules (Intro, How to write and use)

Section 5. Transform and Data Load

  • Ø Creating Quick reports from lists
  • Ø Creating Reports, Gauges and Homepages
  • Ø Various types of reports and usage
  • Ø Using Script Includes in reports
  • Ø Scheduling reports
  • Ø Report Administration”
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Date and Time

Location

Agilitcs Pte. Ldt. Noida

G-284 sector 63

sector 63

Noida, Uttar Pradesh 201301

India

View Map

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