October 27 & 28, 2016
If you're a contractor, then you are in the service business. It's time to step up and become the best service leader you can be.
Sure, technical proficiency is important. If you're an HVAC, plumbing, solar, hydronics or electrical contractor, then customers expect you to know how to fix what's broken, do it right -- and do it right now!
But let's face facts: the contractors that win are the contractors that know how to provide the best service.
Can it really be just as easy as answering the phone, responding politely, showing up when you said you would, and delivering on your promises? Yes -- because almost every contracting business gets those basics wrong; often, they don't even realize it.
Good intentions are not enough...
Most of us think that good customer service is easy, because we all intend to provide it. Nobody sets out to give bad service.
But good intentions are not enough -- being a service leader is about action and implementation. Being able to provide excellent service, day in and day out, to each and every customer, requires effort, planning, and leadership. As you begin to grow and add employees, it becomes ever more complex and requires ever more focus.
Providing excellent service doesn't come from good intentions. It comes from internal systems, hiring practices, team coaching, implenenting technology, offering the right incentives, and constant learning -- for you and your employees.
That's where Service Leadership 2016 comes in -- a unique two-day conference for contracting business owners and managers being held October 27 & 28 in Cincinnati.
When we say unique, we mean it ...
If you're looking for parties, generic motivational speeches, or sales pitches on the latest gee-whiz equipment, then go somewhere else this fall. Come to Service Leadership 2016 if you want to become a legendary service leader so you can blow your competition out of the water by building an unbeatable service business.
Service Leadership started out as the ACCA Service Managers Forum, which has been one of the most successful contractor educational events of any kind for the last nine years.
Now, Service Leadership is breaking through barriers with an innovative new program that will help you create and implement an action plan for service leadership.
It's for service contracting firms of all kinds -- HVAC, plumbing, electrical. It's for business owners, service managers, general managers, and anybody who needs to step up now to be a great service leader.
The Service Leadership program is designed and taught by the nation's leading specialty contractors and experts, people who know how to run outstanding service companies because they do it every day, and they've beaten their competition.
Service Leadership 2016 is being held in Cincinnati, a quick and easy trip from just about anywhere in the country:
Get in ...
... learn specific techniques to make more money in your service business ...
... then get back to work and put everything into practice!