The Service Experience Camp 2016 is your chance to connect to other
professionals and experts beyond business cards. It will take part from November 18-19 in Berlin.
Join the event and be part of a festival-like atmosphere with workshop-style open sessions and experience formats. You will interact with international thought leaders and other striking minds from the service design scene.
The Service Experience Camp brings together 250 people from diverse backgrounds to combine the know-how that is important to create better service experiences. Combining the expertise of various sectors helps to create meaningful services and build fruitful collaborations.
THIS YEAR’S KEY SPEAKERS INCLUDE
Marc Stickdorn, Consultant, Entrepreneur & Writer / This is Service Design Doing, Innsbruck:
on the lean agile design thingything and moving from thinking to doing
Markus Müller, Head of Product / N26, Berlin:
on banking by design and building the world's best banking experience
Simone Carrier, Head of Service Design / FutureGov, London:
on building design capabilities in the public sector
Tracy Rolling, Product Owner / Philips, Amsterdam:
on how to talk to users when the technology you work with barely exists
Anne Stenros, Chief Design Officer / City of Helsinki, Helsinki
on redefining the citizen experience and reshaping how a city and its citizens interact
Sneha Khullar, UX Manager / RyanAir Labs, Dublin
on re-imagining and transforming the digital travel experience
10 REASONS TO JOIN THE SERVICE EXPERIENCE CAMP
• Be inspired by service experience experts outside of the design scene
• Get exposure to what's hot in service innovation
• Meet international thought leaders
• Engage in hands-on sessions and apply what you have learned
• Share your own work during a barcamp session to get feedback from fellow experts
• Experience a unique festival-like atmosphere
• Connect with professionals beyond business cards
• Have an event experience that goes beyond the venue
• Spend time in one of the most exciting cities globally: Berlin
• Use the chance to become a co-creator, not just a spectator
FRIDAY, NOVEMBER 18
08:30 Registration & breakfast snack
09:30 Welcome & opening
09:45 Key talk by Anne Stenros, City of Helsinki
10:15 Session planning day 1
11:00 — Coffee break —
11:20 Open sessions
12:20 — Lunch —
13:50 Open sessions
15:00 Open sessions
16:00 — Coffee break —
16:30 Open sessions
17:40 Key talk by Markus Müller, N26
18:05 Key talk by Tracy Rolling, Philips
19:30 — BCG DV conference reception —
22.30 — End of BCG DV conference reception
SATURDAY, NOVEMBER 19
09:00 — Breakfast snack —
10:00 Key talk by Marc Stickdorn, Author SD Doing
10:25 Key talk by Sneha Khullar, Ryanair Labs
10:50 Session planning day 2
11:30 Open sessions
12:30 — Lunch —
14:00 Open sessions
15:10 Key talk by Simone Carrier, FutureGov
15:35 Panel discussion
16:30 — The End —
until 17:30 Networking & Coffee
WHATS INCLUDED IN THE TICKET?
• 2 day conference
• breakfast snacks
• hot lunch
• coffe snacks
• friday night event
• experience walk (optional on thursday)
OPINIONS FROM LAST YEARS' PARTICIPANTS
Adam StJohn Lawrence - Co-founder of the Global Service Jam and WorkPlayExperience (Germany)
"The Service Experience Camp gave us a shared experience with great keynotes to start us talking, but also let us set our own agenda in the barcamp sessions. And of course the organisation was professional, warm, and classy. What a fantastic event!"
Simone Carrier - Service Designer at FutureGov (UK)
"The Service Experience Camp is not only about superstar designers. It is about people like you and me exchanging our everyday practise, talking about things we love and sometimes the things we hate about our work."
Masanao Takeyama - Professor at Keio University and Business Designer at Actant, Inc. (Japan)
"The format of barcamp sessions made me feel being a part of organizing the event in real time. Also I liked the lunch setting as I could experience the new food service which was actually presented as keynote. The camp was the most co-creative and playful service design event which I ever have attended."
Inga Bergen - CEO of Welldoo (Germany)
"I can recommend the event to everyone who works at the intersection of business and design. What convinced me most were the interactive sessions with a strong link to everyday practise."
**TICKET TYPE 'PUBLIC APPEARANCE':
Any buyer of the ticket type "public appearance" specifically allows us to mention them as a participant of the Service Experience Camp using their first name, last name, company/organisation name and job title on our website (www.serviceexperiencecamp.de) as well as in any other publicly available resource.
We have a strong focus on community. In the past years many participants were curious who else would be joining the conference. By publishing the participants we want to help you understand who else is coming, so that you can get a better sense of the crowd. By allowing us to do so, we offer you a lower price in return. As mentioned by Reto Wettach in his keynote during the Service Experience Camp 2014, your identity becomes a currency. In this spirit we hope to create a better experience for the event participants.
We will not publish any other information that you provided during registration (like your address, phone number, email address etc).
**TICKET TYPE 'HIDDEN APPEARANCE':
Any buyer of the ticket type "private appearance" will stay anonymous. We will NOT mention them as a participant of the Service Experience Camp on our website. Buyers of this ticket type pay the regular price of any ticket type.
We have a strong focus on community. In the past years many participants were curious who else would be joining the conference. By publishing the participants we want to help you understand who else is coming, so that you can get a better sense of the crowd. Thus, we encourage every participant to buy a ticket of the 'public appearance' type.
PLEASE NOTE: Tickets will not be refunded after purchase.