Free

Service Excellence Forum

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Location

594 Howard St

4th Floor, Suite 460, Room 3

San Francisco, CA

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Event description

Description

Salesforce’s State of Service offers insights and trends from over 2,600 global service organizations. Join fellow thought leaders at Internet Creations' inaugural Service Excellence Forum on September 26th for a deep dive into how forward-thinking organizations respond to customer demands and how the future of tech impacts service practices.


Roundtable discussions include:

  • Tools to Increase Agent Empowerment
  • Cross-Functional Customer Experiences
  • KPIs that Enhance Success
  • The Rise of Smart Tech in Service Organizations


Discussions led by:

  • Hillary Sciscoe, Form Assembly
  • Olivier Jannini, Coveo
  • Sanjiva Nath, zAgile
  • Kyle Riordan, Nexmo


Forum Agenda:

  • 9:30 AM
    Breakfast and Networking
    Introduction from Internet Creations

  • 10:00 AM
    Roundtable discussions begin

  • 12:00 PM
    Lunch and Networking
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Date and Time

Location

594 Howard St

4th Floor, Suite 460, Room 3

San Francisco, CA

View Map

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