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Service Dispatch University

Business Development Resources, Inc.

Thursday, April 26, 2018 at 7:30 AM - Saturday, April 28, 2018 at 3:30 PM (EDT)

Service Dispatch University

Registration Information

Registration Type Sales End Price Fee Quantity
First Attendee - Early Bird
After March 26th Attendee rate is $2095.00
Mar 26, 2018 $1,895.00 $0.00
Additional Attendee(s) - Early Bird
After March 26th Additional Attendee rate is $1,250.00
Mar 26, 2018 $1,050.00 $0.00

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Event Details

BDR's Service Dispatch University is a hands-on workshop that will give your team the tools to be successful at their job and take their dispatching skills to the next level.

  

Major Objectives

  • Develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue.
  • Improve customer service skills through the development of scripts and phone etiquette skills.
  • Undersand and apply reporting that will track your service department's daily performance through BDR's 8 for 10 database (included)
  • Strategies for managing maintenance agreements.

Top 10 benefits of attending Service Dispatch University:

10  Learn to reduce time spent on service calls through improved dispatching - Savings of as little as 10 minutes per call can generate an extra $94,000 in revenue per technician
9 Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service.
8 Take home BDR's performance and efficiency tracking database.
7 Build strategies to manage and increase maintenance agreements.
6 Become a more confident dispatcher
5

Return home with a completed technician service zone map - **48" x 60" color map of your service area is included in the price of the class.  

** Map size is approxiamate and is based on your service area.  One map per company.

4 Find out how to properly manage pending work.
3 Better understand your role as a dispatcher and how you can help your company improve its Service Department.
2 Re-energize yourself as you spend 2 1/2 days totally focused on improving your dispatching
1 Get your degree in dispatching!

 

Visit BDR's YouTube page to learn more about this dispatch training: 


 

Who should attend:

  • Owners
  • Service Managers
  • Service Dispatchers
  • Lead Service Technicians

 

Registation Includes: 

  • Continental Breakfast
  • Buffet Lunch
  • Break Snacks
  • 48" x 60" color map of your company's service area - (1 map per company) 

 

When will I receive my Welcome Packet?

Welcome packets will be sent out to all registered attendees 6-8 weeks prior to the event. This packet will include information to help you book your travel and accommodations.

 

Where can I contact the organizer with any questions?

For event questions, please notify Sarah Medina - Event Coordinator.

Phone: 206-870-1880 ext. 2170 / Email: sarahmedina@bdrco.com

 

Can I update / cancel my registration information?

Yes, should you have an attendee change or cancellation, please notify Angie Swartz - Event Manager for BDR, Inc.

Phone: 206-870-1880 ext. 1120 / Email: angieswartz@bdrco.com


What is the refund policy?

For cancellations before March 26, 2018 there is a $200 per person cancellation fee. All cancellations after March 26, 2018 are non-refundable.

Have questions about Service Dispatch University? Contact Business Development Resources, Inc.

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When & Where


Atlanta, GA

Thursday, April 26, 2018 at 7:30 AM - Saturday, April 28, 2018 at 3:30 PM (EDT)


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Organizer

Business Development Resources, Inc.

The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business.  Ask us how!

Phone: 206-870-1880

Email: info@bdrco.com

Website: www.bdrco.com 

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