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Service Dispatch University

Business Development Resources, Inc.

Thursday, April 20, 2017 at 7:30 AM - Saturday, April 22, 2017 at 3:30 PM (PDT)

Service Dispatch University

Registration Information

Registration Type Sales End Price Fee Quantity
First Attendee - Early Bird
After March 20th 1st Attendee rate is $1695
Mar 20, 2017 $1,495.00 $0.00
Additional Attendee(s) - Early Bird
After March 20th Additional Attendee rate is $995
Mar 20, 2017 $895.00 $0.00

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Event Details

BDR's Service Dispatch University is a hands-on workshop that will give your team the tools to be successful at their job and take their dispatching skills to the next level.

Major Objectives

  • Develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue.
  • Improve customer service skills through the development of scripts and phone etiquette skills.
  • Undersand and apply reporting that will track your service department's daily performance through BDR's 8 for 10 database (included)
  • Strategies for managing maintenance agreements.

Top 10 benefits of attending Service Dispatch University

10

Learn to reduce time spent on service calls through improved dispatching - Savings of as little as 10 minutes per call can generate an extra $66,000 in revenue per technician

9

Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service.

8

Take home BDR's performance and efficiency tracking database.

7

Build strategies to manage and increase maintenance agreements.

6

Become a more confident dispatcher

5

Return home with a completed technician service zone map - 48" x 60" color map of your service area is included in the price of the class.

4

Find out how to properly manage pending work.

3

Better understand your role as a dispatcher and how you can help your company improve its Service Department.

2

Reenergize yourself as you spend 2 1/2 days totally focused on improving your dispatching

1

Get your degree in dispatching!

   

Visit BDR's YouTube page to learn more about this dispatch training: SDU Experience Video


Who Should Attend

  • Owners
  • Service Managers
  • Service Dispatchers
  • Lead Service Technicians

Registration includes

  • Continental Breakfast
  • Buffet Lunch
  • Break Snacks
  • 48" x 60" color map of your service area.

 


 

FAQs

Travel:

If you are flying into Seattle you will want to travel into the Seattle - Tacoma International Airport (SEA).  You should arrive no later than the evening before the class begins and depart no earlier than 6:00 pm on the final day of the workshop.

We are recommending that flight arrangements be made 21-28 days before travel.  You will be receiving a Welcome Packet via email approximately 60 days prior to the event.

 

What are my transport/parking options getting to the event?

Shuttles for the Hilton Seattle Airport Conference Center run 24-hours a day leaving every 20 minutes from the hotel at the top of every hour in the mornings, and running on a continuous loop in the afternoons and evenings. 

To get to Ground Transportation from Baggage Claim, go up one level to any of the Sky Bridges, cross over the road and take an escalator or elevator down one level to Ground Transportation.  Shuttles pick up from Island 1 or 3.  Do not stand at Island 2 as they will not stop.

If for any reason you do need to contact the hotel from the airport, visit any of the Hotel Information Islands scattered throughout Baggage Claim and dial extension #85 from the courtesy phone.  This will connect you directly to the hotel.

For those driving to the event the Hilton Seattle Airport Conference Center does have Self-Parking available at $10 for local attendees and $12 for overnight guests.


Where can I contact the organizer with any questions?

For event questions you can contact Angie Swartz - Training & Event Coordinator for BDR, Inc.

Phone: 206-870-1880 ext. 1120 / Email: angieswartz@bdrco.com


Can I update my registration information?

Yes, should you have an attendee change please notify Angie Swartz with your updated attendee information.


What is the refund policy?

For cancellations before March 20, 2017 there is a $200 per person cancellation fee

All cancellations after March 20, 2017 are non-refundable.

Have questions about Service Dispatch University? Contact Business Development Resources, Inc.

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When & Where


Hilton Seattle Airport & Conference Center
17620 International Blvd
Seattle, WA 98188

Thursday, April 20, 2017 at 7:30 AM - Saturday, April 22, 2017 at 3:30 PM (PDT)


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Organizer

Business Development Resources, Inc.

The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business.  Ask us how!

Phone: 206-870-1880

Email: info@bdrco.com

www.bdrco.com 

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