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Service Dispatch University

Business Development Resources, Inc.

Thursday, December 8, 2016 at 7:30 AM - Friday, March 10, 2017 at 3:30 PM (EST)

Service Dispatch University

Registration Information

This event is invite-only

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Event Details

BDR's Service Dispatch University is a hands-on workshop
that will give your team the tools to be successful at their job
and take their dispatching skills to the next level.

Major Objectives

  • Develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue.
  • Improve customer service skills through the development of scripts and phone etiquette skills.
  • Undersand and apply reporting that will track your service department's daily performance through BDR's 8 for 10 database (included)
  • Strategies for managing maintenance agreements.

Top 10 benefits of attending Service Dispatch University
10. Learn to reduce time spent on service calls through improved dispatching - Savings of as little as 10 minutes per call can generate an extra $66,000 in revenue per technician.
 9. Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service.
 8. Take home BDR's performance and efficiency tracking database.
 7. Build strategies to manage and increase maintenance agreements.
 6. Become a more confident dispatcher
 5. Return home with a completed technician service zone map - 48" x 60" color map of your service area is included in the price of the class.
 4. Find out how to properly manage pending work.
 3. Better understand your role as a dispactcher and how you can help your company improve its Service Department.
 2. Reenergize yourself as you spend 2 1/2 days totally focused on improving your dispatching
 1. Get your degree in dispatching!
Visit BDR's YouTube page to learn more about this dispatch training: SDU Experience Video

Who Should Attend

  • Owners
  • Service Managers
  • Service Dispatchers
  • Lead Service Technicians

Registration includes

  • Continental Breakfast
  • Buffet Lunch
  • Break Snacks
  • 48" x 60" color map of your service area.



If you are flying into Atlanta you will want to travel into the Hartlsfield-Jackson Atlanta International Airport.  You should arrive no later than the evening before the class begins and depart no earlier than 6:30 pm on the final day of the workshop.

We are recommending that flight arrangements be made 21-28 days before travel.  Yow will be receiving a Welcome Packet via email approxiamately 60 days prior to the event.


What are my transport/parking options getting to the event?


Each client is responsible for their own transportation to the class.  The Hilton Garden Inn Atlanta Airport North is located off I-85 a 4.1 mile drive from airport to hotel.

The hotel offers a complimentary 22-hour shuttle service and self-parking.

  • Shuttle hours 4:00 am - 2:00 am leaving hotel on the 1/2 hour.
  • Arrives at airport at 15 & 45 minutes after the hour.
  • Catch shuttle in ground transportation, Zone 2 / Spaces 25-29.
  • Silver Mercedes shuttle with Hilton Garden North on it.
    • There is more than one Hilton Garden so be sure that you board the correct shuttle. 

Where can I contact the organizer with any questions?

For event questions you can contact Angie Swartz - Training & Event Coordinator for BDR, Inc.

Phone: 206-870-1880 ext. 1120 / Email:

Can I update my registration information?

Yes, should you have an attendee change please notify Angie Swartz with your updated attendee information.

What is the refund policy?

For cancellations before November 8, 2016 there is a $200 per person cancellation fee

All cancellations after November 8, 2016 are non-refundable.


Have questions about Service Dispatch University? Contact Business Development Resources, Inc.


Thursday, December 8, 2016 at 7:30 AM - Friday, March 10, 2017 at 3:30 PM (EST)

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Business Development Resources, Inc.

The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business.  Ask us how!

Phone: 206-870-1880



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