A$525 – A$1,500

Service design workshops (Canberra)

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Gorman Arts Centre

55 Ainslie Avenue

Braddon, ACT 2612


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These three single-day workshops will immerse you in human centred design, design thinking and service design. You can either sign up for a specific day that suits your interests, or join us for all three days.

Join us for an individual day for $525, or all three days for $1,500.

Day One: Customer research and journey mapping (1st August)

Day one provides a mix of practical theory and hands-on activities to learn and practice your skills at conducting customer research and using the resulting insights to generate current state customer journey maps for joined-up multi-channel experiences.

Key topics covered in day one include:

  • Human centred design theory and processes
  • Theory and practical experience of planning and conducting contextual research (recruitment, discussion guides, tips and tricks for observational research and interviews)
  • Post research activities and deeper sense-making approaches
  • Theory and practical experience of creating a current state journey map
  • Tips and tricks for creating impactful journey maps that have longevity within an organisation
  • How to use journey maps

Day one finishes at problem/opportunity framing.

Day Two: Concept generation and prototyping (2nd August)

Day two provides a mix of practical theory and hands-on actvities to learn and practice your skills at concept generation, prototyping and future state mapping for joined-up multi-channel experiences.

Key topics covered in day two include:

  • Problem/opportunity framing techniques
  • Theory and practical experience of running concept generation workshops
  • Approaches for prototyping and testing concepts
  • Practical hands on experience of a variety of prototyping approaches

Day Three: Concepts to implementation – and other challenges (3rd August)

Day three explores the challenge of getting great concepts implemented within an organisation. The day covers a range of tried and tested techniques that create the right environment for good things to happen.

Key topics covered in day three include:

  • Collaboration and co-design
  • Stakeholder engagement
  • Design walls and showcases
  • Concept elaboration
  • Collaborative prioritisisation
  • Communicating the future vision using journey maps

Who is it for

These workshops are ideal for anyone tasked with helping their organisation become more customer-centred. This includes managers of innovation, UX, marketing, IT, products, and customer experience professionals, as well as start ups, business analysts, change managers, and in-house design teams.

Why learn from us?

  • We support Australia’s largest organisations
    We work with many of Australia’s private and public organisations using Service Design to help them tackle their biggest challenges.
  • Our expertise is recognised and sought after
    Our work wins prestigious awards. Over the past year our people have been invited to speak or deliver workshops across Australia, as well as in Helsinki, Copenhagen, Istanbul, Bogotá and across the US.
  • We love to share what we’ve learned
    We continually evolve our approach and we love to share what we’ve learned along the way. We use real life examples and encourage others to share their experiences and questions.
  • Those who learn with us give us the thumbs up
    "Thank you again for a wonderful workshop. I found it extremely engaging and highly informative. The balance between theory, examples and practical exercises was perfect and delivered in a way that was easy to understand." Sydney 2016

About Meld Studios and the workshop team

Meld Studios is an award winning design studio with offices in Sydney and Melbourne. We seek to improve the everyday lives of people as they interact with the world around them.

We work with organisations such as Westpac, Queensland Government, Qantas, Telstra, The State Library of Victoria, the Australian Taxation Office and the Digital Transformation Agency to do just that.

The workshop will be led by Iain Barker, co-founder and Principal at Meld Studios.

If you have any questions about the workshop, please contact events@meldstudios.com.au.


Do you tailor and run your courses for organisations?
We can and have done for a number of organisations. Please email us at events@meldstudios.com.au for details.

What if I need to cancel?
We don't offer refunds, however you can transfer your registration to a colleague.

What are the times for the days?
The workshops start at 9am both days and run through until approximately 4:30/5pm each day.

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Gorman Arts Centre

55 Ainslie Avenue

Braddon, ACT 2612


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