With participatory breakout sessions and thoughtful keynotes, this one-day conference will give you the concepts you need to talk to stakeholders in your organization about service design. It will give you tools you can use to gather the data that will inform your organization’s service design discussions. It will give you a platform to share your ideas and experiences designing better services.
The New England Chapter of the Association for Information Science and Technology, together with the Simmons College Student Chapter, invite you to participate in Service Design: The Holistic Experience.
Who Should Come?
Do you want to tailor your entire ecosystem — personnel, spaces, and systems online and offline — to improve your users’ experiences? Then you should come! Whether you're a librarian of any kind, a paraprofessional, a student, an administrator, or simply a professional who cares about users' experiences, you'll be able to learn and share at this event.
Three Keynote Speakers
Callan Bignoli & Lauren Stara of the Public Library of Brookline and the Massachusetts Board of Library Commissioners on user-centered design methods in digital and physical spaces: Meeting People Where They Are: An Introduction to Service Design in Libraries
Miso Kim of Northeastern University on service design for human dignity: Designing for Participation: Dignity and Autonomy of Service
J. Stewart Roberts of Johnson Roberts Associates on designing library spaces to facilitate users' interaction with technology and information: User Input and Feedback In the Design Process
Six Participatory Breakout Sessions
Assessing the Library with Service Design. They Wrote The Book! Video Q & A with Joe Marquez and Annie Downey of Reed College Library, the authors of Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement
Talk 'n Tour: the newly renovated Douglas D. Schumann Library & Learning Commons at Wentworth Institute of Technology
Talk 'n Tour: the newly renovated Boston Public Library in Copley Square
Translational User Research: Turning Results into Quick Fixes and New Visions
Rong Tang of Simmons College
Service Co-Design: Using Participatory Design Methods to Empower Users
Jen Briselli of Mad*Pow, on designing meaningful experiences
Five Student Lightning Talks
Hear stories from the trenches: usability evaluation and wireframing of design ideas for WGBH, the Boston Public Library, the Massachusetts Board of Library Commissioners, Simmons College, and EBSCO.
What are my transportation/parking options for getting to and from the event?
We recommend public transit; Simmons College is seven minutes (walking) from the Museum stop on the MBTA green line E train. You can also use Fenway Station (green line D train), Ruggles Station (commuter rail and orange line), Yawkey Station (commuter rail), or these buses: 8, 19, 39, 47, 60, 65, CT2, CT3.
Information about parking at Simmons and near Simmons is here.
How can I contact the organizer with any questions?
NEASIST's 2016-17 Program Committee Co-Chairs are Louisa Choy and Kate Nyhan. Contact us at LChoy@wheelock.edu and email@example.com. We want to answer your questions!