€800

Service Design Masterclass

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Location

Koos Service Design - Lisboa

84 Rua Braamcamp

3 andar

1250-052 Lisboa

Portugal

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Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

Event description
A hands-on masterclass with all the essential tools and techniques to get you started in Service Design Thinking.

About this Event

We believe every company will flourish with good customer experience.

Service Design Thinking will get you started! It lives in everything you do, from choosing a new pair of socks to solving professional problems.

Join our hands-on Service Design Masterclass to learn all the essential tools and techniques, including relevant case studies from our own experience. Learn all you need to know about Service Design, work hands-on in small groups and meet new professionals who face similar challenges. After this training, you will understand the value of Service Design and know how to implement it to your own organisation.

Masterclass modules

DAY 1:

  • Value of Service Design - Introduction into the value of Service Design for business including inspiring cases and best practices.
  • Design Research - Get to know the latest design research tools and go out into the field to conduct a service safari and interview real people.
  • Customer Journey Mapping - Construct a visual customer journey using hands-on templates and map areas for innovation.

DAY 2:

  • Experience Design - Develop a distinguished experience using 10 innovation strategies and create value using unique experience drivers.
  • Visual Thinking - Master the art of visual communication and become a ‘Black Pen’. Use less time to explain yourself and create more convincing ideas.
  • Prototyping - Prototype and test your best idea to find out if your solution is really solving your user’s need.

Some quotes from our happy participants

“The two days were a magnificent experience that will help me and my organization to analyse problems from a new perspective and build and test solutions that create more value for our clients and our business.”

- Raquel Vigidal, NOS

“This is the best, most ‘hands on’ and applicable training a customer journey expert could follow. This is mandatory knowledge to have.”

- Participant

Who should attend this course?

Suited for all professionals, starters, managers, creatives, and... anyone who wants to improve the world we live in through a human-centric approach.

We have experience with training over more than 1.000 professionals, all over the world. Are you the next one?

This course includes

  • Intensive coaching
  • All necessary materials
  • All presentations and templates used
  • Lunch, drinks and snacks
  • Dinner on the first day
  • Customer Champion certificate

More info

Tel.: +351 910 146 361

E-mail: artur@koosservicedesign.com

Website: www.koosservicedesign.com

Disclaimer:

Portuguese VAT at 23% is already included in the ticket price. Please contact us directly to request an invoice.

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Date and Time

Location

Koos Service Design - Lisboa

84 Rua Braamcamp

3 andar

1250-052 Lisboa

Portugal

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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