€1,452

Service Design Masterclass (Dutch only!)

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Location

Koos Service Design

39 E Danzigerbocht

1013 AM Amsterdam

Netherlands

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Refund Policy

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Eventbrite's fee is nonrefundable.

Event description
This is a hands-on service design masterclass with all the essentials to get you started.

About this Event

Experience a full immersion into the world of designing journeys from a customer perspective. You’ll learn a powerful combination of theory, practical experience, tools and methods to design the ultimate customer (or employee) experience. After this masterclass you will understand the value of service design and will know how to apply this in your own job.

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Program

DAY 1

Value of Service Design

Introduction into the value of Service Design for business including inspiring cases and best practices.

Design Research

Get to know the latest design research tools and go out into the field to conduct a service safari and interview real people.

Customer Journey Mapping

Construct a visual customer journey using hands-on templates and map areas for innovation.

DAY 2

Experience Design & Brainstorming

Develop a distinguished experience using 10 innovation strategies and create value using unique experience drivers. Learn different brainstorming techniques.

Visual Thinking

Master the art of visual communication and become a ‘Black Pen’. Use less time to explain yourself and create more convincing ideas.

Prototyping

Prototype and test your best idea to find out if your solution is really solving your user’s need.

Some quotes from our happy participants:

“The two days were a magnificent experience that will help me and my organization to analyse problems from a new perspective and build and test solutions that create more value for our clients and our business.”

- Raquel Vigidal Business Process Director at NOS

“This is the best, most ‘hands on’ and applicable training a customer journey expert could follow. This is mandatory knowledge to have.”

- Participant

This course is for:

Anyone who wants to tackle challenges through a human-centric approach. No prior knowledge needed!

This course includes:

  • Intensive coaching
  • All necessary materials
  • All presentations and templates used
  • Lunch, drinks and snacks
  • Dinner on the first day
  • Customer Champion certificate

This edition is Dutch spoken, but this service design masterclass is regularly available in English as well.

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Date and Time

Location

Koos Service Design

39 E Danzigerbocht

1013 AM Amsterdam

Netherlands

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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