€370 – €520

Service Design Essentials: Weekend Course | Dublin | 2 Days

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Location

23, Trinity Technology & Enterprise Campus,

Pearse St

Grand Canal Dock

D02 WR66 Dublin

Ireland

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Event description

Description

The IXSD Academy™ help organisations and individuals unleash their creative potential to deliver innovation at speed through our short courses and immersive workshops.

About This Workshop

In this intense course you can learn a common understanding of service design and how it can be applied by teams to solve complex challenges in the design and development of innovative services. This workshop is an active and participatory introduction to the language, tools, practices and core principles of Service Design.

Why so this course

We teach the core concepts of the service design, collaborative practices and tried-and-tested tools. We’ll teach you how to undertake service safaris, identify painpoints in services and how systems and process can be optimised. We teach you how to use different ways to model and communicate information and plan how to transform services working with stakeholders. This course will give you a working knowledge of how service design can be applied in your day-to-day job and in projects that demand teams unleash their expertise by working collaboratively to deal with complex service design challenges.

Course Outline

Day 1

01 Introduction to Service Design | What is service design? Why use service design? Who uses service design?

02 Planning Projects | What’s on My Radar | Stakeholder Maps | Needs Statements

03 Users and Ethnographic Research | Methods: Service Safaris | Interviewing

04 Scenarios and User | Methods: As-is-Scenario Maps | Empathy Maps

05 Problem Framing | Methods: Problem Statements Starters (How Might We…)

06 Ideation | Methods: Big Ideas | Prioritisation Grid

Day 2

07 Ideation | Methods: Storyboarding & User Stories (Agile Methodology)

08 Concept Development | Methods: Co-Design Workshops, Feature Cards and MoSCoW Prioritisation

09 Service Journey | Methods: Customer Journey Maps, Touchpoint Matrix

10 Service Blueprints | Methods: Service Blueprinting, Actors Map

11 Prototyping Services | Methods: Evidencing | Rapid Experience Prototyping | Paper Prototyping

12 User Testing | Methods: Resonance Testing and Think-aloud Walkthrough

13 Storytelling | Methods: Concept Posters and Microsites

14 Next Steps | Methods: Roadmapping

Who is this course for?

We have aimed this at:

  • Non-designers and professionals that do not have a background in design
  • Designers that have a background in UX or UI Design or another design discipline.

Sectors that can benefit

IT | Government | Public Services | Financial Services | Banking | Telecoms | Utilities

Queries

To learn more about our Service Design, UX and Design Thinking courses or to discuss a workshop please call (UK) +44 7972 905474 or request a call back (Network charges may apply depending upon you service provider)

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Date and Time

Location

23, Trinity Technology & Enterprise Campus,

Pearse St

Grand Canal Dock

D02 WR66 Dublin

Ireland

View Map

Refund Policy

Refunds up to 7 days before event

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