$150

SERV/ Workshop: Storyboarding Services

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Location

WeWork National Building

125 S. Clark St.

16th Floor

Chicago, IL 60654

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Storyboards are a powerful way to prototype services. They blend research, strategy, and design into a story in the same way that services live in the market. Service design is uniquely equipped to handle complexity because we work to realize simplicity through design, making and storytelling. Storyboards are a way to reduce the noise organizations create around their service so that we can focus on the value our services create in the lives of the people we serve.

In this workshop, we will cover how to; represent service stories, the core skills of storyboarding, and how to use storyboards to design better service experiences. Lunch and drawing supplies will be provided.


Workshop Leader

Richard Ekelman is the first Service Design Master Trainer accredited by the Global Service Design Network. Rich is passionate about growing Service Design in Chicago through accessible education. He has designed services alongside individuals (customers, employees, patients, and physicians) and organizations (technology companies, health providers, and community groups) to co-create holistic services and systems. Before founding SERV/, Rich was a service design consultant for major brands such as Verizon, ATT, International Hotels Group, United Healthcare International, Synchrony Bank, and American Express. He has also been a service designer on internal teams at Walgreens and bswift, an Aetna company.

Rich holds an MFA in Service Design from the Savannah College of Art & Design in Savannah, GA as well as a BA in Psychology from Montclair State University in Montclair, NJ. From 2004 to 2008 he served honorably in the U.S. Navy.


B-Corp Mission

As a registered Illinois benefit corporation, we are dedicated to helping small businesses in need. We donate 15% of all ticket sales to the Small Business Advocacy Council of Illinois to provide microgrants and free design services for new small businesses completing the SBAC Empower program.


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Date and Time

Location

WeWork National Building

125 S. Clark St.

16th Floor

Chicago, IL 60654

View Map

Refund Policy

Refunds up to 7 days before event

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