$200

SERV/ Workshop: Service Blueprints

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Location

WeWork Grant Park

332 S Michigan Ave

9th Floor

Chicago, IL 60604

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Services are complex systems that often cross the digital and physical moments in a person's life. The ability to map a service system affords an organization the ability to identify and repair breakdowns and reliably deliver a valuable service over time. In this workshop, participants will learn to see the current realities of their system and leave with the ability to plan and design for their service system as a whole.

Topics covered include journey mapping, service blueprints, and using maps in co-creation. In this day-long workshop, we will work on triangulating services, taking service soundings, and identifying opportunities for service innovations. This workshop is at a beginner-intermediate level. Professional experience with service design is not required, but those who have tried to make customer journey maps or service blueprints will benefit the most from this workshop.


Workshop Leader

Richard Ekelman is the first Service Design Master Trainer accredited by the Global Service Design Network. Rich is passionate about growing Service Design in Chicago through accessible education. He has designed services alongside individuals (customers, employees, patients, and physicians) and organizations (technology companies, health providers, and community groups) to co-create holistic services and systems. Before founding SERV/, Rich was a service design consultant for major brands such as Verizon, ATT, International Hotels Group, United Healthcare International, Synchrony Bank, and American Express. He has also been a service designer on internal teams at Walgreens and bswift, an Aetna company.

Rich holds an MFA in Service Design from the Savannah College of Art & Design in Savannah, GA as well as a BA in Psychology from Montclair State University in Montclair, NJ. From 2004 to 2008 he served honorably in the U.S. Navy.


B-Corp Mission

As a registered Illinois benefit corporation, we are dedicated to helping small businesses in need. We donate 15% of all ticket sales to the Small Business Advocacy Council of Illinois to provide microgrants and free design services for new small businesses completing the SBAC Empower program.

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Date and Time

Location

WeWork Grant Park

332 S Michigan Ave

9th Floor

Chicago, IL 60604

View Map

Refund Policy

Refunds up to 7 days before event

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