Sense-Making to Remove Noise (workshop)

Description:

This session will discuss the data required to start doing sense making and the implications on focus and inserting meaning in what we do.

We will look at the importance of removing distractions and connecting this to the importance of the narrative for the individual, team and organisation as we do learning by making together.

Removing noise implies we are working with people who bring diverse lenses and perspectives to the problems and opportunities and help assess the risk and opportunity of the investment of people and time.

Key Outcomes:

Identify how to:

1. Understand the elements to help stay focused
2. Do sense-making to make connections to solve problems
3. Define criteria to prioritise what is important to help focus
4. Do Practice Spotting to identity key practices for sense-making to remove noise
5. Identify data to inform sense making
6. Build Confidence to Make Meaningful Decisions

Audience:

The following audience will benefit as follows:

• Leadership - Who influence people and cultures on goals, mission and vision
• Product - Who direct teams to deliver on key use cases
• Operations - Who create structures for optimising work relationships in projects
• Communications - Who want to connect inside and outside organisational directives to realise meaningful outcomes
• Sales & Marketing - Who want better understand customer expectations and needs
• Customer Support - Who want to optimise conversations with customers and partners for longer term and sustainable relationships

Benefits:

Our events provide the following benefits:

• Access to our "Make Meaningful Work" Guided Practice Journal
• Relevant pre-filled story and practice cards with sample exercises
• Deeper discussion with the facilitator on application of the practices in your own workplaces
• Development of your own Learning Portfolio to inform your own professional development
• Discounts on future workshop offerings

Facilitator

Daniel Szuc

Dan Szuc has been involved in the UX field for over 20 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user centred design globally. He has co-authored two books including Global UX with Whitney Quesenbery and the Usability Kit with Gerry Gaffney.