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Senior VP of Software Customer Support ($400K/year) - Online Hiring Event

Crossover

Saturday, January 19, 2019 from 1:00 PM to 7:00 PM (UTC)

Senior VP of Software Customer Support ($400K/year) -...

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Event Details

We're running an Online Hiring Event on January 19th, 2019, to hire for the Senior VP of Software Customer Support ($400K/year) role.

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

You can see more details about this role here:

https://www.crossover.com/svp-of-customer-support?utm_campaign=Jan19event



The SVP of Software Customer Support will be expected to lead a world-class software support team and will need to react quickly and make critical decisions on a daily basis. Our products are never offline, and there’s a requirement to have an always-on mentality.


The ideal candidate will need to have a hunger for new challenges. While the typical Customer Support organization sets readily achievable targets, we don’t. We want more than reasonable, we set high-quality bars, and we push for constant improvements until we feel we have reached excellence. 



Candidate Requirements:

  • Master’s degree or equivalent
  • Have perfect spoken and written English skills
  • +15 years of software support experience
  • Previously managed a team of at least +150 individual contributors
  • Strong people management experience having already managed 4+ operations managers or VPs
  • Experience dealing with >5M/year USD budget
  • Extensive experience measuring the quality of service delivered through NPS
  •  +75 NPS is our target for all products supported
  • Strong organizational, planning, leadership and presentation skills, all delivered with a confident and professional manner
  • Excellent soft skills, including critical thinking, decision making, conflict resolution, and analytical skills
  • A passion for creating work in a process-driven way and working with team members to continuously improve the process
  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions

Register by clicking the green button. The Webinar address and test platform link will be sent to confirmed candidates by email.

Join our community of remote professionals!

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine, and Hungary. https://youtu.be/L_hhRUutsko

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary.



Watch our Pre-Event Checklist Video:

Have questions about Senior VP of Software Customer Support ($400K/year) - Online Hiring Event? Contact Crossover

When

Saturday, January 19, 2019 from 1:00 PM to 7:00 PM (UTC)


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Organizer

Crossover

https://www.crossover.com/

At Crossover we believe the best talent is located all around the world. With more than 2,000 team members in more than 100 countries, we match highly skilled professionals with leading companies for remote working partnerships. All our positions are full-time, long-term and offer working flexibility: work from anywhere that’s most productive -- or now in select cities, collaborate and work at co-working sites as well.
 
There’s a lot of great activity around the world at Crossover. From our international recruiting tour featuring hiring events across South America, Europe and Asia— to the rollout of our co-working sites in select cities, there is always something going on at Crossover.
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