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Second Victims Train-the-Trainer Workshop

Center for Patient Safety

Friday, November 10, 2017 from 7:30 AM to 4:00 PM (CST)

Second Victims Train-the-Trainer Workshop

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Ticket Type Sales End Price Fee Quantity
Second Victim Nov 9, 2017 $399.00 $0.00

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Event Details

Second Victims Room Block
Last day to book: 10/19/17

Marriott hotel(s) offering your special group rate:

  •   Kansas City Airport Marriott  for 139.00 USD  per night
      775 Brasilia Avenue, KC, MO 64153

Book your group rate for Second Victims Room Block 


CPS supports the Second Victim Program as another component on the path to culture improvement. While we often focus on the impact on family members of patients experiencing an adverse event, the care of our providers following an event is equally important.

About Second Victims
Most health care providers adjust well to the multitude of demands encountered during an unexpected or traumatic clinical event. Providers often have strong emotional defenses that carry them through and let them “get the job done.” Yet sometimes the emotional aftershock (or stress reaction) can be difficult. Signs and symptoms of this emotional aftershock may last a few days, a few weeks, a few months, or longer.

Who is a Second Victim?
Second victims are “healthcare providers who are involved in an unanticipated adverse patient event, medical error and/or a patient related injury and become victimized in the sense that the provider is traumatized by the event.”

The second victim phenomenon can occur to any healthcare provider, in any organization, for example, hospitals, EMS, LTC, home health & hospice, pharmacies, medical offices and physicians, ASCs, etc.

Frequently, Second Victims…

  • Feel personally responsible for the unexpected patient outcomes
  • Feel as though they have failed the patient Second-guess their clinical skills
  • Second-guess their knowledge base

Second Victim Fast Facts

  • Each second victim (even those involved in the same event) will have unique experiences and needs
  • Regardless of job title, providers respond in predictable manners.The six stages of second victim recovery explain how the second victim is impacted by the clinical event.
  • There are some events that are high risk for inducing a second victim response
  • First tendency of providers is self isolation
  • Providers tend to ‘worry’ in a predictable pattern
  • Sometimes the entire team is impacted by a clinical event
Have questions about Second Victims Train-the-Trainer Workshop? Contact Center for Patient Safety

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When & Where

Saint Luke's North Hospital
5800 NW Barry Rd.
Kansas City, Missouri 64154

Friday, November 10, 2017 from 7:30 AM to 4:00 PM (CST)

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Center for Patient Safety


The Center, established in 2005, is an independent, not-for-profit organization dedicated to promoting safe and quality healthcare through the reduction of medical errors.


We envision a healthcare environment safe for all patients and healthcare providers, in all processes all the time. We strive to lead the industry in providing timely solutions and resources to improve patient safety and the quality of healthcare delivery.


The Center serves as a central resource and facilitator to improve the safety and quality of care provided to citizens through a collaborative approach to education, information, resource sharing and learning.


Serving as a hub and coordinator for healthcare providers, government agencies, the public and others with an interest in improving patient safety, the Center recognizes that collaboration and sharing leads to a better understanding of how to improve the safety and quality of healthcare delivery.


At the Center, our focus is on learning what medical errors occur, why they occur and how to prevent patient harm. We emphasize the importance of culture in promoting safe systems of care, culture that supports individualized care, teamwork and communication.

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Second Victims Train-the-Trainer Workshop
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