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Second Victim Train-the-Trainer Workshop

Center for Patient Safety

Monday, November 7, 2016 from 7:30 AM to 3:30 PM (CST)

Second Victim Train-the-Trainer Workshop

Registration Information

Registration Type Sales End Price Fee Quantity
Space is limited, so register early. Please note cancellations will not be accepted after October 15, although replacement for registered attendees is allowed by contacting the Center.
Oct 31, 2016 $399.00 $0.00
Multi-Facility Admission
Use this registration option for additional attendees from the same facility.
Oct 31, 2016 $349.00 $0.00

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Event Details

In collaboration with the University of Missouri Health Care forYOU Team, the Center for Patient Safety is pleased to host this workshop.

A second victim is a health care team member who is involved in an unanticipated patient event, stressful situation or patient-related injury and who became hurt in the sense that he or she is traumatized by the event.

Second victims often:
• feel personally responsible for the patient outcome
• feel as though they have failed the patient
• second-guess their clinical skills and knowledge base

When patients suffer an unexpected clinical event, healthcare clinicians involved in the care may also be impacted and are at risk of suffering as a “second victim”.  Understanding this experience and recognizing the need for supportive interventions is critically important.  This workshop will provide insights into the experience as well as interventions of support. This workshop will also provide instruction so that each participant will return to their organization with the knowledge, skills, and techniques necessary to support and train their peers. 


  1. Describe the ‘second victim’ phenomenon and high risk clinical events.
  2. Describe the six stages of second victim recovery.
  3. Utilize components of the Scott Three tier model of support to design a plan for your hospital.
  4. Develop a plan to deploy peer support team training.


7:00-8:00 am       Registration and Continental Breakfast

8:00-8:20am        Welcome/Introductions - Course Overview

8:20-9:30 am       Second Victim Overview

9:30-9:45 am       BREAK

9:45-11:00 am     Skill Building

11:00-11:30 am   Lessons Learned - For YOU Overview/Outcomes

11:30-12:30 pm   LUNCH (Provided)

12:30-1:45 pm    Team Implementation Strategies - Special Considerations

1:45-2:00 pm     Questions and Answers

2:00-3:00 pm     Integrating Second Victims into Your Safety Program


Sue Scott, PhD, RN currently serves as manager of Patient Safety and Risk Management at University of Missouri Health Care. She has experience in Neonatal Intensive Care, Neonatal-Pediatric Transport Services, Legal Nurse Consulting, Quality Improvement and Patient Safety. Dr. Scott’s research interests include understanding the second victim phenomenon in an attempt to develop effective institutional support networks to help meet interdisciplinary professionals support needs in the aftermath of unanticipated clinical outcomes and events. She is coordinator of the University of Missouri Health Care System’s peer support network, the forYOU Team and serves as Primary Investigator on several research projects focused on second victim support strategies. She has authored numerous articles and textbook chapters related to the topic of the second victim phenomenon. In addition, she has presented research findings locally, nationally and internationally on the topic of second victim support.

Find out more about the MU Health Care forYOU Team.



Please email Jennifer Lux ( with your dietary request and we will be happy to accomodate you.



Barry Medical Park Building
Ground Floor Conference Center
5844 NW Barry Road
Kansas City, MO  64154

Saint Luke's North Hospital offers free parking.

Please park near the 5844 building and use that entrance.  The medical office building is attached to the hospital, however the conference room is more difficult to find if you enter from the hospital entrance.


Homewood Suites by Hilton Kansas City Airport, 7312 Northwest Polo Drive, Kansas City, MO 64153 (2.5 miles from training location) - Visit hotel website

Embassy Suites by Hilton Kansas City International Airport, 7640 Northwest Tiffany Springs Parkway, Kansas City, MO 64153 (2.5 miles from training location) - Visit hotel website


Saint Luke's North Hospital and the nearby hotels are located just 10 minutes southeast of the Kansas City International Airport (MCI).  Shuttles are available to the hotels.

Have questions about Second Victim Train-the-Trainer Workshop? Contact Center for Patient Safety

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When & Where

Barry Medical Park Building
Ground Floor Conference Center
5844 NW Barry Road
Kansas City, MO 64154

Monday, November 7, 2016 from 7:30 AM to 3:30 PM (CST)

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Center for Patient Safety


The Center, established in 2005, is an independent, not-for-profit organization dedicated to promoting safe and quality healthcare through the reduction of medical errors.


We envision a healthcare environment safe for all patients and healthcare providers, in all processes all the time. We strive to lead the industry in providing timely solutions and resources to improve patient safety and the quality of healthcare delivery.


The Center serves as a central resource and facilitator to improve the safety and quality of care provided to citizens through a collaborative approach to education, information, resource sharing and learning.


Serving as a hub and coordinator for healthcare providers, government agencies, the public and others with an interest in improving patient safety, the Center recognizes that collaboration and sharing leads to a better understanding of how to improve the safety and quality of healthcare delivery.


At the Center, our focus is on learning what medical errors occur, why they occur and how to prevent patient harm. We emphasize the importance of culture in promoting safe systems of care, culture that supports individualized care, teamwork and communication.

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Second Victim Train-the-Trainer Workshop
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