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Seasonal Customer Service Representative - Hiring Event

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Under Armour

2601 Port Covington Drive

Baltimore, MD 21230

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Description

Under Armour is looking to meet individuals interested in a Seasonal Customer Service Representative Opportunity!!

Date: Tuesday, September 25, 2018

Time: 1:00PM – 8:00PM

Location: Under Armour Corporate Office
2601 Port Covington Drive
Baltimore, MD 21230

Position Available: Seasonal Customer Service Representative

Summary

The Under Armour Ecommerce team is expanding its Customer Service team. Be an integral part of Under Armour as a Seasonal Customer Service Representative, working within the Ecommerce Contact Center, connecting with UA customers across several channels of communication: telephone, chat, and email. This position is the voice of UA.com, delivering world class customer service to our Ecommerce consumer base. On average, 60% of our Seasonal teammates are offered permanent roles.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Connect with the Ecommerce Under Armour customer across several channels of communication: phone, chat, email, and social media.

  • Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service.

  • Add value for customers by building relationships and trust through customer interactions.

  • Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert.

  • Identify and communicate trends and improvements which could help drive our business.

  • Assist with a variety of inquiries related to customer orders, product information, and company policies.

  • Process all global direct customer exchanges and work with Customer Service team to ensure timely processing.

  • Work with both SAP operating system and Right Now Technologies (RNT) to research and resolve customer returns, exchanges, gift card and carrier claim requests.

  • Refine sales skills through on-going participation in sales meetings, training.

  • Promote teamwork by assisting and sharing information with other CSRs

  • Contribute impactful sales, service, and knowledge that will propel Under Armour towards exceeding team goals and sales plans.

  • Meet and exceed all performance objectives and metrics set in scorecards

  • Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent oral and written communication skills.

  • Ability to multi-task in a fast paced environment.

  • Proven Customer Service skills

  • Ability to work a flexible schedule which could include days, evenings, and weekends.

Education and/or Experience

  • Bachelor’s degree or 2 years equivalent customer service experience

  • Familiarity with basic IT systems and functions

  • Bilingual Spanish or French a plus

HireLive is the leading Sales, Retail and Management recruiting firm nationwide. We work with multiple Fortune 500 companies to help them find top talent. To be considered for other opportunities in your area visit www.HireLive.com for more information. HireLive focuses on bringing candidates and companies together.

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Under Armour

2601 Port Covington Drive

Baltimore, MD 21230

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