School Governors -Improving communication 3/3 Moving from tell to talk

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Gun Wharf

Dock Road

Chatham, United Kingdom

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 know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant

Robert McCloskey

Governing a school is a challenging role.  The Governing body relies on the shared skills, experience and knowledge of its members and it is essential that everyone knows how to communicate effectively.  School Governors are the largest volunteer group in the country, bringing together members of the community from all walks of life.

 Some conflict is inevitable – people have different views about what to do or how to do it, are subject to different pressures and experience different types of emotions such as anger, fear and rejection. 

Some people’s personalities or working style can make them challenging to work with, particularly when they are hostile or aggressive, unresponsive or silent, negative or complaining.

 Good communication skills, including assertiveness and empathy, an understanding of the difference between communication designed to control and communication designed to foster collaboration, together with an understanding as to how to manage conflict constructively, is the basis for maintaining mutual, respectful and productive relationships. 

The 3 Modules of:

1.         ‘Turning Down the Heat’

2.         ‘Encouraging Effective Communication’

3.         ‘Moving from Tell to Talk’

Can be attended as stand alone workshops will provide you with the opportunity to build on your existing skills and strengths as a Governor towards improving communication and managing conflict.




This module 'Moving from Tell to Talk' presented by the specialist team from Medway Mediation will help you to: 

  • Limit the impact and damage on  working relationships
  • Understand the importance and use of  emotional intelligence
  • Recognise how communication styles can affect relationships
  • Consider whether  generational difference matter?
  • Be able to hear the other person and express what you’d like to say
  • Reshape negative judgments of yourself and others

While clearly contextulised to reflect governance issues, we would also expect this course to be useful in governors' social and professional lives 

If you have access to Medway GovernorHub please make your booking via the governor training page

If you do not have access to the above service please contact us at governor.services@medway.gov.uk for more details and to make a booking

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Gun Wharf

Dock Road

Chatham, United Kingdom

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